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- Tasks: Assist customers via calls, emails, and live chat, resolving queries efficiently.
- Company: Join Net World Sports, a leading sports equipment retailer on an exciting growth journey.
- Benefits: Enjoy flexible hours, health perks, social events, and discounts on products.
- Why this job: Be part of a supportive team with opportunities for career progression and personal growth.
- Qualifications: Bring a positive attitude, good communication skills, and adaptability in a fast-paced environment.
- Other info: Work 12-hour shifts on a rotating schedule, with a vibrant office culture.
The predicted salary is between 28800 - 43200 £ per year.
Join Net World Sports on our mission to become the world’s leading sports equipment retailer. Nothing excites us more than finding hungry, talented individuals and unleashing them in a team capable of achieving incredible things.
Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.
If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!
WHAT YOU’LL DO:
- Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
- Seek to resolve all issues efficiently on a first-time basis, being an active listener who can gather important information quickly in difficult circumstances.
- Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
- Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
- Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
- Carry out administrative duties, including courier shipment preparation and processing.
WHAT YOU\’LL BRING:
- Professional, charismatic, enthusiastic, positive attitude with energy to build fantastic customer experiences.
- Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
- Good communication skills – written and verbal, and a high attention to detail.
- Adaptable – ability to thrive in a fast-paced, changeable environment.
- Proficient in MS Word, MS Excel and Outlook.
SHIFT PATTERNS:
12-hour shifts working on a 2 On / 2 Off / 3 On / 3 Off shift pattern. Alternating shift times of 7:00AM – 7:00PM and 11:00AM – 11:00PM (changes every two weeks).
WHAT YOU\’LL GET:
- Health & Wellbeing: Workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (Coming Soon!), Golf Memberships & Mental Health Support.
- 29 Days Annual Leave (Including Bank Holidays): Increases with Length of Service.
- Flexible Working Hours.
- Social Events: Busy Schedule of Parties, Sports Tournaments, Charity Events & Lots More!
- Table Tennis, Pool Tables & Sports Equipment in the Office.
- Additional Benefits Available: Vitality Private Health Insurance, Help to Buy Scheme, Cycle to Work Scheme, Discounted Travel Schemes & Lots More!
- Product Discount on Net World Sports & Affiliate Partner Products.
- Subsidised On-Site Bistro: Serving Freshly Prepared Food Every Day for Breakfast & Lunch.
- Employee Recognition: Bonus & Commission Schemes and Performance, Length of Service & Life Event Rewards.
- Employee Support: Saving Schemes, Legal & Financial Advice, Parental Guidance.
OUR VALUES:
- Go above and beyond: Get stuck in and show your passion!
- Ideas over hierarchy: If you have an idea, speak up! It doesn’t matter what role you’re in, we want everyone to shout about ways the business can develop and improve.
- Be bold, move fast: We value speed; we make fast decisions, trust our guts and get things done as efficiently as possible.
- Keep it simple: Don’t over-complicate it!
- Results driven: We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them.
- Growth: We’re a fast-growing business and we want our staff to grow with us.
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Customer Service Advisor employer: Net World Sports, Ltd.
Contact Detail:
Net World Sports, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Net World Sports' products and services. Understanding what you’ll be helping customers with will not only boost your confidence but also allow you to provide better support during the interview process.
✨Tip Number 2
Practice active listening skills. Since the role requires resolving customer queries efficiently, demonstrating your ability to listen and respond thoughtfully in mock scenarios can set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability by discussing past experiences where you thrived in fast-paced environments. This will highlight your ability to handle the dynamic nature of the job and align with the company's values.
✨Tip Number 4
Engage with the company on social media or through their website. Commenting on their posts or sharing your thoughts about their products can demonstrate your enthusiasm for the brand and help you stand out as a proactive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, problem-solving, and adaptability, which are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Showcase Relevant Skills: In your application, clearly outline your proficiency in MS Word, Excel, and Outlook. Provide examples of how you've used these tools in past roles to improve efficiency or customer interactions.
Demonstrate Cultural Fit: Reflect on the company's values in your application. Share experiences that demonstrate your ability to thrive in a fast-paced environment and your willingness to contribute ideas for improvement.
How to prepare for a job interview at Net World Sports, Ltd.
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Net World Sports values passion, so share why you want to be part of their mission to become a leading sports equipment retailer.
✨Demonstrate Active Listening Skills
During the interview, practice active listening. This means not just hearing but understanding the questions being asked. Reflect on what the interviewer says and respond thoughtfully, showcasing your ability to gather important information quickly.
✨Prepare for Customer Scenarios
Be ready to discuss how you would handle specific customer service scenarios. Think of examples where you've resolved issues efficiently or gone the extra mile for a customer, as this aligns with the company's focus on customer satisfaction.
✨Highlight Your Adaptability
Since the role requires thriving in a fast-paced environment, share experiences that demonstrate your adaptability. Discuss how you've successfully managed change or handled unexpected challenges in previous roles.
