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- Tasks: Assist customers via calls, emails, and live chat, ensuring their queries are resolved efficiently.
- Company: Join a dynamic team at Net World Sports focused on exceptional customer service.
- Benefits: Competitive salary, flexible shifts, and opportunities for career progression.
- Why this job: Be part of a supportive environment where your efforts directly enhance customer experiences.
- Qualifications: Positive attitude, strong communication skills, and ability to thrive in a fast-paced setting.
- Other info: Part-time weekend shifts available, perfect for students looking to gain experience.
The predicted salary is between 10 - 13 £ per hour.
Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.
As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!
WHAT YOU’LL DO:- Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
- Respond to queries across all product ranges and brands.
- Seek to resolve all issues efficiently on a first-time basis, being an active listener who can gather important information quickly in difficult circumstances.
- Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
- Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
- Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
- Carry out administrative duties, including courier shipment preparation and processing.
- Professional, charismatic, enthusiastic, positive attitude with the energy to build fantastic customer experiences and relationships.
- Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
- Good communication skills – written and verbal, and a high attention to detail.
- Adaptable – ability to thrive in a fast-paced, changeable environment.
- Proficient in MS Word, MS Excel and Outlook.
Monday - Friday (9:00AM – 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance OR Monday – Sunday – 10-hour shifts, working 4 out of 7 days (to be arranged in advance) with at least one day being a weekend OR Part-Time weekends.
CONTACT:Gareth Davies (Recruitment Specialist) / careers@networldsports.com / 07979 815630
Customer Care Advisor (Part-Time Weekends) employer: Net World Sports, Ltd.
Contact Detail:
Net World Sports, Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor (Part-Time Weekends)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Net World Sports. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and give you a chance to showcase your problem-solving skills during the interview.
✨Tip Number 3
Be yourself! The interviewers want to see your personality shine through. Show them your enthusiasm for helping customers and your ability to build relationships. Remember, they’re looking for someone who fits into their supportive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Customer Care Advisor (Part-Time Weekends)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are excited about helping others and making a difference in their day.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role. Mention specific experiences that demonstrate your ability to handle customer queries and build relationships, just like we do at StudySmarter.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate good communication skills, so make sure your application is easy to read and free of jargon. This will show us you can communicate effectively with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Net World Sports, Ltd.
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This is especially important for a Customer Care Advisor role where understanding customer needs is key. Respond thoughtfully and ask clarifying questions if needed to demonstrate your engagement.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved customer issues in the past. Highlight your ability to think on your feet and come up with solutions quickly, as this is crucial for handling queries efficiently.
✨Demonstrate Enthusiasm
Let your passion for customer service shine through during the interview. Share why you love helping customers and how you can contribute to creating fantastic experiences. A positive attitude can go a long way in making a great impression!