At a Glance
- Tasks: Assist customers via calls, emails, and live chat to resolve queries and enhance their experience.
- Company: Join a dynamic team at Net World Sports focused on customer satisfaction.
- Benefits: Competitive salary, supportive environment, and exciting career progression opportunities.
- Other info: Flexible shift patterns available, including part-time options.
- Why this job: Be the hero for customers and create memorable experiences that keep them coming back.
- Qualifications: Positive attitude, strong communication skills, and ability to thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.
As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!
WHAT YOU’LL DO:- Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
- Seek to resolve all issues efficiently on a first-time basis, being an active listener who can gather important information quickly in difficult circumstances.
- Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
- Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
- Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
- Carry out administrative duties, including courier shipment preparation and processing.
- Professional, charismatic, enthusiastic, positive attitude with the energy to build fantastic customer experiences and relationships.
- Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
- Good communication skills – written and verbal, and a high attention to detail.
- Adaptable – ability to thrive in a fast-paced, changeable environment.
- Proficient in MS Word, MS Excel and Outlook.
Monday - Friday (9:00AM – 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance OR Monday – Sunday – 10-hour shifts, working 4 out of 7 days (to be arranged in advance) with at least one day being a weekend OR Part-Time weekends.
CONTACT:Gareth Davies (Recruitment Specialist) / careers@networldsports.com / 07979 815630
Customer Care Advisor employer: Net World Sports, Ltd.
At Net World Sports, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee satisfaction and growth. Located in Wrexham, our Customer Care Advisor role provides a supportive environment where you can thrive, with exciting career progression opportunities and a focus on building fantastic customer experiences. Join us to be part of a team that values your contributions and encourages you to go the extra mile for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Net World Sports. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As a Customer Care Advisor, you'll need to be an active listener. Try role-playing with a friend or family member to get comfortable with gathering information quickly and responding effectively to queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate how you can go the extra mile for customers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We love seeing candidates who are excited about helping others and making a difference in their day.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We want to see how your skills align with what we’re looking for in a Customer Care Advisor!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Net World Sports, Ltd.
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer satisfaction will help you align your answers with what they’re looking for in a Customer Care Advisor.
✨Showcase Your Communication Skills
Since this role involves handling calls, emails, and live chats, practice articulating your thoughts clearly. Use examples from your past experiences where you successfully resolved customer queries to demonstrate your communication prowess.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you’ve had to think on your feet and come up with solutions quickly. Highlight your ability to listen actively and gather information efficiently, as these are key skills for the role.
✨Be Enthusiastic and Positive
Your attitude can make a huge difference! Show your enthusiasm for the role and the company during the interview. A positive demeanor will not only impress the interviewer but also reflect the energy you’ll bring to the team.
