At a Glance
- Tasks: Support customers via calls, emails, and live chat, ensuring their queries are resolved efficiently.
- Company: Join a dynamic team at Net World Sports, where customer satisfaction is our priority.
- Benefits: Enjoy health perks, flexible hours, social events, and discounts on products.
- Other info: Work in a fun office with games, wellness activities, and a focus on employee growth.
- Why this job: Be part of a supportive environment with exciting career progression opportunities.
- Qualifications: Bring your positive attitude, communication skills, and adaptability to thrive in a fast-paced setting.
Our Customer Service team continually strive to deliver an excellent standard of service at all times and take a proactive and positive approach to ensure customer satisfaction. Our customers are the people who drive our business forward and fuel all future success, therefore their happiness is at the heart of everything we do.
As each one of our clients and queries are unique, we work hard to find solutions which will exceed all expectations and enhance our customer experience. Ultimately, we never want a customer to forget the fantastic experience they’ve had with us.
The role involves supporting customers with queries across multiple communication platforms, ensuring enquiries are handled efficiently while maintaining the high level of service Net World Sports customers expect.
If you are hardworking, confident, thrive on challenges, and are interested in joining a supportive environment with exciting career progression opportunities, then this role would be perfect for you!
WHAT YOU’LL DO:
- Handle inbound calls, emails and live chat from customers and resolve their queries in a timely and professional manner.
- Respond to queries across all of product ranges and brands.
- Manage and respond to enquiries across multiple customer communication platforms including email, live chat, phone and marketplace messaging systems.
- Seek to resolve all issues efficiently on a first-time basis, being an active listener who can gather important information quickly in difficult circumstances.
- Provide helpful advice and support to customers to ensure all their needs are met and that they are leaving happy to return and recommend us to friends and family.
- Build relationships with customers and go the extra mile – review orders, take payments, arrange shipping and offer advice on different products.
- Work alongside your supportive colleagues to spot and monitor trends in queries, collaborating with other departments to suggest ways of improving our products and services.
- Carry out administrative duties, including courier shipment preparation and processing.
WHAT YOU'LL BRING:
- We are all about attitude at Net World Sports! You’ll need to be professional, charismatic, enthusiastic, positive and have the energy to want to build fantastic customer experiences and relationships.
- Ability to listen to issues, think on the spot, come up with solutions, initiate action and build rapport with customers.
- Good communication skills – written and verbal, and a high attention to detail.
- Adaptable – ability to thrive in a fast-paced, changeable environment.
- Proficient in MS Word, MS Excel and Outlook.
SHIFT PATTERNS:
- Monday - Friday (9:00AM – 5:30PM) 8.5-hour shifts. Occasional weekend and Bank Holiday work to be communicated in advance.
- OR Monday - Friday late shifts (2:30PM - 11:00PM). Occasional weekend and Bank Holiday work to be communicated in advance.
WHAT YOU'LL GET:
- Health & Wellbeing – Workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (Coming Soon!), Golf Memberships & Mental Health Support.
- 29 Days Annual Leave (Including Bank Holidays) - Increases with Length of Service.
- Flexible Working Hours.
- Social Events – Busy Schedule of Parties, Sports Tournaments, Charity Events & Lots More!
- Table Tennis, Pool Tables & Sports Equipment in the Office.
- Additional Benefits Available - Help to Buy Scheme, Cycle to Work Scheme, Discounted Travel Schemes & Lots More!
- Product Discount on Net World Sports & Affiliate Partner Products.
- Subsidised On-Site Bistro - Serving Freshly Prepared Food Every Day for Breakfast & Lunch.
- Employee Recognition - Bonus & Commission Schemes and Performance, Length of Service & Life Event Rewards.
- Employee Support - Saving Schemes, Legal & Financial Advice, Parental Guidance.
OUR VALUES:
- Go above and beyond: Get stuck in and show your passion!
- Ideas over hierarchy: If you have an idea, speak up! It doesn’t matter what role you’re in, we want everyone to shout about ways the business can develop and improve.
- Be bold, move fast: We value speed; we make fast decisions, trust our guts and get things done as efficiently as possible.
- Keep it simple: Don’t over-complicate it!
- Results driven: We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them.
- Growth: We’re a fast-growing business and we want our staff to grow with us.
CONTACT:
Gareth Davies (Recruitment Specialist) / careers@networldsports.com / 07979 815630 / linkedin.com/in/garethdanieldavies
Temporary Customer Care Advisor in Wrexham employer: Net World Sports, Ltd.
Net World Sports is an exceptional employer that fosters a vibrant and innovative work culture, perfect for creative minds eager to make an impact. With a focus on employee well-being, flexible working hours, and numerous growth opportunities, you will thrive in a supportive environment that values your contributions and encourages bold ideas. Located in Wrexham, you'll enjoy a dynamic atmosphere with access to exciting social events and a range of benefits designed to enhance your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Care Advisor in Wrexham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Net World Sports, Ltd..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Net World Sports, Ltd.. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Net World Sports, Ltd..
How to prepare for a job interview at Net World Sports, Ltd.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Net World Sports, Ltd.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Net World Sports, Ltd. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
