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- Tasks: Help holiday let owners grow their properties and optimise listings for success.
- Company: Join Travelnest, a leading vacation rental tech company with a host-centric mission.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by guiding hosts to success in the vacation rental market.
- Qualifications: Strong sales experience and a customer-first mindset are essential.
- Other info: Work independently in a dynamic environment with great career potential.
The predicted salary is between 36000 - 60000 £ per year.
Commutable distance to Edinburgh office - hybrid working.
As an Onboarding Specialist at Travelnest, your primary mission is simple and critical: to grow our number of bookable properties. This is a commercially focused, consultative sales role where you’ll work directly with holiday let owners to guide them from initial interest through to becoming fully live, optimised, and bookable on our platform. While this is not a hard-sell environment, it does require strong sales capability, confident objection handling, and the ability to influence decisions through expert, customer-first conversations. You’ll spend the majority of your time engaging new customers, while also reactivating existing hosts and supporting any initiatives that directly impact bookable supply. From first conversation to listing optimisation, you’ll own the onboarding journey before handing customers over to our Performance Specialists for long-term growth.
About Travelnest: Travelnest is a vacation rental technology business that helps hosts manage and optimise their marketing in one place. Our mission is to become the world’s most host-centric company, empowering hosts to realise their potential and unlocking the potential of accommodation everywhere.
What You’ll Be Doing:
- Drive new bookable supply: Engage prospective hosts through outbound calls, email, WhatsApp, and Google Meet to complete sign-up and convert them into verified, bookable properties.
- Consultative selling & objection handling: Understand each host’s goals and address concerns using proven sales techniques to guide confident decision-making.
- Optimise listings before handover: Support hosts through a listing optimisation process during onboarding, ensuring they are well-positioned for success before transitioning to a Performance Specialist.
- Re-engage existing customers: Reach out to hosts who are inactive or unbookable, identifying blockers and helping them get live again on the platform.
- Own your pipeline and performance: Manage your workload independently across multiple workstreams, prioritising activity that directly impacts bookable property numbers.
- Support wider growth initiatives: Contribute to campaigns or tasks that support supply growth and improve overall platform performance.
What We’re Looking For:
- Strong sales background: Proven experience in sales with a solid understanding of sales techniques and confident objection handling. Experience in consultative or solution-based selling is highly beneficial.
- Results-driven and commercially minded: Motivated by impact and outcomes, with a clear focus on growing bookable supply.
- High attention to detail: Careful, accurate, and thorough when supporting customers through onboarding and optimisation.
- Self-managed and dependable: Comfortable managing your own time, priorities, and pipeline with minimal supervision.
- Customer-first mindset: Able to balance commercial goals with honest, helpful advice that builds trust and long-term value.
- Tech confident: Comfortable working with CRM systems and digital communication tools.
Requirements:
- Eligibility to work in the UK
- Previous sales experience
- Familiarity with CRM systems
- A dedicated home workspace with reliable, high-speed internet
Onboarding Specialist employer: Net Talent
Contact Detail:
Net Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Travelnest's mission and values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your consultative selling skills! Role-play common scenarios where you might need to handle objections or guide a host through the onboarding process. The more comfortable you are, the better you'll perform during those crucial conversations.
✨Tip Number 3
Show off your tech confidence! Familiarise yourself with CRM systems and digital tools that Travelnest uses. Being tech-savvy can set you apart and demonstrate that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to Yvonne at Net Talent Partners. It’s a great way to reiterate your interest and keep you top of mind as they make their decision.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Specialist role. Highlight your sales experience and any consultative selling skills you have, as this is key for us at Travelnest.
Showcase Your Customer-First Mindset: In your application, emphasise how you've put customers first in previous roles. We love candidates who can balance commercial goals with genuine, helpful advice that builds trust.
Be Results-Driven: We’re looking for someone motivated by outcomes, so don’t shy away from sharing specific examples of how you’ve driven results in past positions. Numbers speak volumes!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for joining the Travelnest team!
How to prepare for a job interview at Net Talent
✨Know Your Sales Techniques
Brush up on your sales techniques and be ready to discuss how you've successfully handled objections in the past. This role is all about consultative selling, so prepare examples that showcase your ability to influence decisions through expert conversations.
✨Understand the Company’s Mission
Familiarise yourself with Travelnest's mission to empower hosts and optimise their marketing. Show that you understand their goals and how your role as an Onboarding Specialist will contribute to achieving them. This will demonstrate your alignment with their customer-first mindset.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple workstreams. Think of specific situations where you’ve had to prioritise tasks or re-engage inactive customers, and be ready to share those experiences.
✨Showcase Your Tech Savviness
Since the role involves using CRM systems and digital communication tools, be prepared to discuss your experience with these technologies. Highlight any relevant tools you've used and how they helped you manage your sales pipeline effectively.
