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- Tasks: Provide friendly 1st line IT support and troubleshoot tech issues daily.
- Company: Join a leading logistics company in Glasgow, ensuring smooth supply chains across the UK.
- Benefits: Enjoy a salary up to £28,000, career growth, training budget, and employee perks.
- Why this job: Kickstart your IT career in a fast-paced, supportive environment with real impact.
- Qualifications: Knowledge of Active Directory, Windows OS, and basic networking principles required.
- Other info: Must be able to drive and travel to various sites as needed.
The predicted salary is between 16800 - 28000 £ per year.
About the Company: Join a leading logistics company based in Glasgow that keeps supply chains moving across the UK and beyond. They are committed to maintaining seamless IT operations to support business-critical systems. Due to a recent internal promotion, they are looking for a 1st Line IT Support Technician to provide efficient and friendly technical support to our internal teams.
Role Overview: As a 1st Line IT Support Technician, you’ll be the first point of contact for all IT-related issues across the business. You’ll provide day-to-day technical support, troubleshooting hardware, software, and network issues to ensure smooth business operations. This is a fantastic opportunity for someone eager to develop their IT career in a fast-paced and supportive environment. This role will require you to travel to sites as and when required so any successful applicant will need to be able to drive with access to a vehicle.
Key Responsibilities:
- User Support & Troubleshooting: Provide 1st line technical support via phone, email, and in-person across various locations. Diagnose and resolve hardware, software, and network issues efficiently.
- Active Directory & User Management: Create, modify, and disable user accounts in Active Directory (AD). Manage group memberships, permissions, and password resets.
- Hardware & Software Maintenance: Install, configure, and maintain desktops, laptops, printers, and mobile devices. Perform regular system updates, patches, and antivirus checks.
- Network & Connectivity Support: Assist with basic network troubleshooting, including Wi-Fi, LAN, and VPN connectivity. Identify and resolve issues related to network performance and connectivity.
Skills & Experience Required:
- Technical Expertise: Knowledge of Active Directory (AD) and user management. Experience troubleshooting Windows operating systems (Windows 10/11). Basic understanding of networking principles, including TCP/IP, DNS, and DHCP. Hands-on experience supporting desktops, laptops, printers, and mobile devices. Familiarity with Microsoft 365 applications and email configurations. Ability to diagnose and resolve hardware and software-related issues.
- Problem Solving & Communication: Excellent troubleshooting skills with a methodical and analytical approach. Strong communication skills with the ability to explain technical concepts to non-technical users. Ability to prioritise and manage multiple support requests in a fast-paced environment.
Desirable Skills (Nice to Have): Basic knowledge of Hyper-V
What We Offer:
- Salary up to £28,000 per annum (£2k on call + overtime in addition)
- Opportunities for career growth and progression
- Training and development budget
- Supportive and collaborative work environment
- Employee benefits, including pension and holiday package
Information Technology Support Technician employer: Net Talent
Contact Detail:
Net Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with Active Directory and user management. Since this role involves creating and managing user accounts, having a solid understanding of how AD works will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for Windows operating systems, particularly Windows 10 and 11. Being able to demonstrate your problem-solving abilities with real-life examples can impress the hiring team.
✨Tip Number 3
Showcase your communication skills by preparing to explain technical concepts in simple terms. This is crucial as you'll be assisting non-technical users, so practice articulating your thoughts clearly.
✨Tip Number 4
If you have any experience with basic networking principles, make sure to highlight that. Understanding TCP/IP, DNS, and DHCP will be beneficial, especially when discussing network troubleshooting scenarios.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, such as troubleshooting hardware and software issues, user management in Active Directory, and familiarity with Windows operating systems. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you provided excellent technical support or resolved complex issues. This is your chance to show your personality and communication skills.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and resolved IT issues in the past. Highlight your methodical approach and ability to communicate technical concepts to non-technical users, as these are key skills for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Net Talent
✨Show Your Technical Skills
Be prepared to discuss your experience with Active Directory, Windows operating systems, and basic networking principles. You might be asked to troubleshoot a common IT issue during the interview, so brush up on your problem-solving techniques.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice articulating your thoughts clearly and concisely. Use simple language and avoid jargon when discussing your past experiences or solutions.
✨Demonstrate Your Customer Service Skills
As a 1st Line IT Support Technician, you'll be the first point of contact for users. Highlight any previous experience in customer service and share examples of how you've successfully resolved user issues while maintaining a friendly attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific IT support scenarios. Think about past experiences where you diagnosed and resolved issues, and be ready to explain your thought process and the steps you took to achieve a solution.
