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- Tasks: Provide 2nd line support to over 800 users, resolving technical issues daily.
- Company: Join Net Talent, a dynamic IT team in Glasgow focused on user support.
- Benefits: Enjoy ongoing training, career development, and a collaborative work environment.
- Why this job: Be part of a fast-paced team, enhancing your skills while making a real impact.
- Qualifications: Experience in desktop support and strong knowledge of Microsoft 365 required.
- Other info: This is a full-time office role, perfect for hands-on tech enthusiasts.
The predicted salary is between 30000 - 42000 £ per year.
Direct message the job poster from Net Talent
CEO and founder of Net Talent and People Talent, CIPD AssociateFractional Embedded Talent Acquisition Partner, Exec…
Glasgow Central, office full time
Excellent package on offer
Join Our IT Team – Support 800+ Users in a Fast-Paced Environment
We’re looking for a skilled and proactive 2nd Line Support Engineer to join our team in Glasgow, providing high-quality desktop support to over 800 users.
This is an office-based role, ideal for someone with a solid support background who thrives in a hands-on environment.
You’ll play a key role in resolving support tickets, ensuring seamless user experiences, and helping maintain the overall health of our systems and networks.
Key Responsibilities:
- Respond to and resolve 2nd line technical support tickets (desktop and Microsoft 365)
- Provide day-to-day desktop support, hardware troubleshooting, and software installations
- Manage and support Microsoft 365 applications and user access for a large user base
- Support WiFi troubleshooting and connectivity issues
- Perform daily checks on backup systems and escalate anomalies as required
- Collaborate with the wider IT team to ensure smooth resolution of complex issues
- Maintain documentation and adhere to internal processes and SLAs
What We’re Looking For:
- Proven experience in a 2nd line support or desktop support role
- Strong working knowledge of Microsoft 365
- Confident troubleshooting desktop, printer, network, and hardware issues
- Experience supporting a high user-volume environment (800+ users)
- Familiarity with WiFi troubleshooting and common networking issues
- Advantageous: experience with backup monitoring and checks (e.g., Veeam, Datto, etc.)
- Excellent communication and problem-solving skills
- A team player who’s confident working in a busy, office-based environment
What We Offer:
- Opportunity to be part of a collaborative and supportive IT team
- Exposure to enterprise-level support and systems
- Ongoing training and career development
- A dynamic working environment in the heart of Glasgow
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Motor Vehicle Manufacturing
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Desktop Support Engineer employer: Net Talent
Contact Detail:
Net Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 and its applications, as this role heavily relies on supporting users in that environment. Consider taking a quick online course or watching tutorials to brush up on your skills.
✨Tip Number 2
Prepare for potential technical questions by reviewing common desktop support scenarios, especially those related to troubleshooting hardware and network issues. Practising these scenarios can help you feel more confident during the interview.
✨Tip Number 3
Showcase your experience in high-volume user environments by preparing specific examples of how you've successfully managed support tickets or resolved issues for a large number of users. This will demonstrate your ability to thrive in a fast-paced setting.
✨Tip Number 4
Network with current employees or others in the industry to gain insights about the company culture and expectations. This can provide you with valuable information to tailor your approach and show that you're a great fit for the team.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and desktop support roles. Emphasise your knowledge of Microsoft 365 and any relevant troubleshooting skills, especially in high user-volume environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving abilities and communication skills. Mention specific examples of how you've successfully resolved technical issues in the past, particularly in busy office settings.
Highlight Relevant Experience: In your application, clearly outline your experience with hardware troubleshooting, software installations, and WiFi connectivity issues. If you have experience with backup monitoring tools like Veeam or Datto, be sure to include that as well.
Show Enthusiasm for the Role: Express your excitement about joining a collaborative IT team and your eagerness to contribute to maintaining system health and user satisfaction. This can set you apart from other candidates.
How to prepare for a job interview at Net Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 and any troubleshooting you've done in previous roles. Bring examples of how you've resolved desktop, printer, and network issues, as this will demonstrate your hands-on expertise.
✨Understand the User Environment
Since you'll be supporting over 800 users, it's crucial to show that you understand the dynamics of a high-volume support environment. Talk about your experience in similar settings and how you prioritise tasks to ensure efficient support.
✨Emphasise Team Collaboration
Highlight your ability to work within a team, especially when resolving complex issues. Share examples of how you've collaborated with colleagues in the past to achieve successful outcomes, as teamwork is key in a busy IT department.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot WiFi connectivity or backup system anomalies. Practising these scenarios can help you articulate your thought process during the interview.
