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- Tasks: Troubleshoot technical issues and assist customers across various support channels.
- Company: Join a dynamic tech company focused on innovative solutions and customer satisfaction.
- Benefits: Enjoy flexible working options, a collaborative culture, and opportunities for growth.
- Why this job: Be part of a team that values your input and fosters continuous learning in tech.
- Qualifications: Familiarity with programming languages and experience in technical support are essential.
- Other info: Opportunity to become an internal product expert and influence product development.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities:
- Troubleshooting technical tickets and providing problem resolution.
- Reassign or escalate advanced enquiries to appropriate team with clear guidance when more support is required.
- Respond to customers across all support channels, and provide appropriate and effective assistance.
- Develop and maintain a strong and communicable understanding of existing products and features, as well as any new ones when they are introduced.
- Work closely with the other team members, taking ownership of technical tickets, communications and handovers.
- Improve and maintain support information quality within our service platform and other relevant tools.
- Follow up on open tickets to ensure an effective resolution.
- Maintain a relationship and communicate customer feedback to any relevant internal teams.
- Be an internal product guru, staying on top of all new features and releases and be able to provide internal support as well as customer-facing support.
Skillset:
- Familiarity with programming or scripting languages (Python, Ruby, Bash).
- Demonstrable experience in technical support roles.
- Understanding of AWS.
- CRM Experience.
- Technical troubleshooting and problem solving experience.
- Able to provide technical communication in a way that is understandable to all.
- Proactive, adaptable and able to work with initiative.
If you would like to find out some more, please apply and we will be in touch with further details!
Application Support Engineer employer: Net Talent
Contact Detail:
Net Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with our products and features before your interview. Understanding how they work will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will showcase your problem-solving abilities.
✨Tip Number 3
Practice explaining complex technical concepts in simple terms. This is crucial for an Application Support Engineer, as you'll need to communicate effectively with both technical and non-technical customers.
✨Tip Number 4
Show your proactive side by thinking of ways to improve support processes. Bring ideas to the table during your interview about how you could enhance the quality of support information or customer feedback loops.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support roles. Emphasise your familiarity with programming or scripting languages like Python, Ruby, or Bash, and any experience you have with AWS and CRM systems.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Application Support Engineer position. Mention specific skills that align with the job description, such as your problem-solving abilities and experience in troubleshooting technical issues.
Showcase Communication Skills: Since the role requires effective communication with customers and internal teams, provide examples in your application of how you've successfully communicated technical information to non-technical audiences.
Highlight Proactivity and Adaptability: Demonstrate your proactive approach and adaptability in your application. Share instances where you've taken initiative in previous roles, especially in improving support processes or resolving complex technical issues.
How to prepare for a job interview at Net Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with programming or scripting languages like Python, Ruby, or Bash. Highlight specific examples where you've used these skills to troubleshoot issues or improve processes.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your approach to resolving technical tickets. Use the STAR method (Situation, Task, Action, Result) to clearly outline how you tackled a challenging problem in a previous role.
✨Communicate Clearly and Effectively
Since the role involves providing support across various channels, practice explaining complex technical concepts in simple terms. This will show your ability to communicate effectively with both technical and non-technical audiences.
✨Familiarise Yourself with AWS and CRM Tools
Research AWS and any relevant CRM tools that the company uses. Being knowledgeable about these platforms will demonstrate your initiative and readiness to hit the ground running in the role.
