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For Companies At a Glance
- Tasks: Diagnose and service HVAC systems, ensuring top-notch customer support.
- Company: Join a leading engineering firm known for high-quality HVAC solutions.
- Benefits: Enjoy competitive salary, holiday allocation, pension, and a company vehicle.
- Why this job: Work with cutting-edge technology and develop strong customer relationships in a supportive environment.
- Qualifications: Experience in HVAC, relevant certifications, and excellent communication skills required.
- Other info: Opportunities for progression and comprehensive training available.
The predicted salary is between 36000 - 60000 £ per year.
A highly successful engineering business is searching for a Senior HVAC Technician to join their Heat Pumps team in the Bolton area.
Your Role
- Accurately diagnosing problems with the system, whilst undertaking product and equipment servicing at customer sites.
- Attending customer breakdowns, warranty work, scheduled planned preventive maintenance and hire and commissioning work at customer sites.
- Ensuring that strong relationships are developed and maintained with customers during time spent at their sites, conducting work in a professional manner and acting as their trusted adviser and point of contact regarding work.
- Working proactively with various internal teams such as the sales, operations and service desk team, optimising use of communication channels to share customer insights and supporting with active work as needed.
- Utilising the latest, cutting-edge technology, equipment and software in order to complete jobs effectively, efficiently to the highest quality.
- Following both blueprints and engineering specifications in order to both diagnose and repair units.
- Preparing regular reports based on information on completed and invoiced work orders.
- Collaborating with supervisors, senior technicians and service managers to provide an outstanding service to clients and identify areas for continuous improvement.
You MUST Have:
- Proven experience within a service and/or field-based technician role.
- Relevant skill-based certifications, including F-Gas.
- Relevant HVAC sector experience.
- Knowledge and ideally previous experience working with heat pump units.
- Excellent customer service skills, and strong communication abilities.
- Good system and IT knowledge including Microsoft Office, and particularly an aptitude for using relevant Apps and diagnostic software.
- Full UK Driver’s License.
- Ability to provide cover on call outs and standbys on a scheduled basis, covering some weekends and bank holidays as needed.
Your Opportunity:
Having grown to be an industry leader within recent years, this business now has an expansive customer base, which is continuously growing, whilst they provide expert and high-quality HVAC engineering solutions and products. The position holder will be actively working on scheduled callouts at customer sites, tackling a variety of work from breakdowns to planned maintenance. It is expected the position holder will be able to provide fantastic customer service, as well as strong advice and knowledge for the customer as required.
This company are offering a competitive starting salary, which will also accompany a peripheral package that will include a good holiday allocation and pension, as well as a plethora of other rewards. A company vehicle will be provided. There will be good support provided while in this role, as well as opportunities for progression and excellent training materials and activities available.
Contact Detail:
NET Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior HVAC Technician - Heat Pumps
✨Tip Number 1
Familiarise yourself with the latest heat pump technologies and trends in the HVAC industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in your field.
✨Tip Number 2
Network with professionals in the HVAC sector, especially those who have experience with heat pumps. Attend industry events or join online forums to connect with potential colleagues and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. Highlighting your ability to build strong relationships with clients will be crucial, as this role emphasises customer interaction.
✨Tip Number 4
Brush up on your IT skills, particularly with diagnostic software and relevant apps. Being proficient in these tools will show that you're ready to hit the ground running and can adapt to the technology used in the role.
We think you need these skills to ace Senior HVAC Technician - Heat Pumps
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HVAC systems, particularly with heat pumps. Include specific examples of past roles where you diagnosed and repaired HVAC systems, as well as any certifications like F-Gas.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and ability to build relationships. Mention how your previous experiences align with the responsibilities outlined in the job description, such as working with internal teams and using diagnostic software.
Showcase Technical Skills: Clearly outline your technical skills related to HVAC systems and any relevant software you are proficient in. This could include your experience with Microsoft Office and any specific apps or diagnostic tools you've used in previous roles.
Highlight Availability: Since the role requires on-call cover and weekend work, make sure to mention your flexibility and willingness to meet these requirements in your application. This shows your commitment and readiness for the role.
How to prepare for a job interview at NET Recruit
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with HVAC systems, particularly heat pumps. Highlight specific projects or challenges you've faced and how you resolved them, demonstrating your problem-solving skills and technical knowledge.
✨Emphasise Customer Service Skills
Since this role involves direct interaction with customers, share examples of how you've built strong relationships in previous positions. Discuss your approach to customer service and how you ensure client satisfaction during service calls.
✨Familiarise Yourself with the Company
Research the engineering business and its values, products, and services. Understanding their mission and recent developments will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations, such as a customer breakdown or a challenging repair. Practising your responses will help you articulate your thought process and decision-making skills effectively.
