Credit Controller in Portsmouth

Your Company: NET Recruit are partnering with an international engineering and consultancy business to recruit a Credit Controller in the Portsmouth area. This is an excellent opportunity to join a successful and growing organisation with an established reputation for delivering specialist services to clients across a range of industries. With continued growth and a strong focus on maintaining positive client relationships, the business is now looking for a proactive and commercially minded Credit Controller to join its finance team and take responsibility for managing customer accounts and ensuring outstanding payments are collected efficiently and professionally.

Your Role and Responsibilities

• Managing a portfolio of customer accounts and maintaining accurate and up-to-date account information.
• Monitoring debtor ledgers on a daily basis, identifying overdue balances and prioritising collection activity accordingly.
• Contacting customers by telephone, email, and other appropriate methods to secure outstanding payments.
• Building and maintaining positive relationships with customers while taking a professional and firm approach to debt collection.
• Investigating and resolving invoice queries, payment discrepancies, and account disputes in collaboration with internal teams.
• Working closely with sales, operations, and finance colleagues to resolve issues and support timely payment.
• Allocating incoming payments accurately and ensuring customer accounts are reconciled correctly.
• Issuing statements and supporting the wider finance team with accurate account information and reporting.
• Monitoring customer payment behaviour and escalating potential credit risks where appropriate.
• Supporting the maintenance of credit limits and payment terms in line with company procedures.
• Assisting with the preparation of regular reports relating to outstanding debt, aged debt, and collection performance.
• Ensuring all credit control activity is carried out accurately, efficiently, and in accordance with company policies and procedures.
• Supporting wider finance activities and process improvements where required.

What You Will Need to Apply

• Previous experience working within a Credit Controller, Credit Administrator, Accounts Receivable, or similar finance position, preferably within a high-volume commercial environment.
• A good understanding of the credit control process and confidence dealing with customers regarding overdue payments, account queries, and outstanding invoices.
• Experience managing a ledger and working towards collection targets would be advantageous.
• Strong communication and negotiation skills are essential, as you will regularly liaise with customers and internal stakeholders at different levels.
• Confidence in having sometimes challenging conversations while maintaining a professional and customer-focused approach.
• Highly organised, commercially aware, and comfortable managing your own workload and prioritising accounts according to business requirements.
• Strong attention to detail and accuracy when maintaining financial records and reconciling customer accounts.
• Experience using Excel and accounting or ERP systems would be beneficial, alongside a willingness to learn new systems and processes.
• Proactive, resilient, and motivated, with the ability to take ownership of your workload and contribute positively to the wider finance team.

What You Will Get in Return

In return for your skills and experience, the company is offering a salary of up to £35,000, depending on experience, alongside a comprehensive benefits package including a competitive holiday allowance, pension scheme, and additional company benefits and performance-related rewards. You will be joining a successful and growing business where your contribution will have a direct impact on the financial performance of the organisation. The company provides a supportive working environment and values individuals who demonstrate initiative, professionalism, and a commitment to achieving strong results. There will also be excellent opportunities for professional development and career progression, with support from the wider finance team and management to help you develop your skills and achieve your career goals. If you are an experienced Credit Controller looking for your next opportunity within a successful and supportive organisation, this could be an excellent opportunity to take the next step in your career.