At a Glance
- Tasks: Analyse data to drive performance and support operational strategies in a dynamic environment.
- Company: Join a rapidly growing organisation focused on customer service and innovation.
- Benefits: Starting salary from £45,000, excellent benefits, and opportunities for professional development.
- Other info: Collaborative culture with significant exposure to senior stakeholders and career growth opportunities.
- Why this job: Make a real impact by shaping operational strategies and influencing key business decisions.
- Qualifications: Three years' experience in an analytical role and strong skills in Excel and SQL.
The predicted salary is between 45000 - 45000 £ per year.
Your Company: This is an exciting opportunity for an experienced Operational Analyst to join a rapidly growing and innovative organisation operating within a highly customer-focused service environment. Based in Norwich with a hybrid working arrangement, this role offers the opportunity to become a key business partner to operational leaders, helping drive performance through data-led decision making. As the business continues to grow and evolve, the successful candidate will play a vital role in shaping operational strategy, identifying opportunities for improvement and delivering meaningful insight that supports both customer outcomes and commercial success.
Your Role: While in this position your duties may include but will not be limited to:
- Acting as the primary analytical partner to operational and marketing teams, providing insight into live business performance
- Monitoring key operational and commercial metrics, proactively identifying trends, risks and opportunities
- Translating complex data into clear, actionable recommendations that support informed business decisions
- Supporting trial, optimisation and change initiatives by measuring performance and evaluating outcomes
- Analysing the impact of operational and commercial changes, providing evidence-based recommendations to stakeholders
- Designing, developing and maintaining operational dashboards and reporting tools using Tableau and other business intelligence platforms
- Ensuring reporting remains accurate, timely and aligned with evolving business requirements
- Conducting detailed analysis of contact centre performance, conversion rates, customer acquisition activity and operational efficiency
- Evaluating performance across teams, departments, campaigns and customer journeys to identify areas for improvement
- Supporting operational leaders with performance reviews, trading meetings and optimisation sessions
- Working collaboratively with Data, BI, Marketing and Operations teams to ensure consistency and best practice across reporting processes
- Promoting data-driven decision making and supporting improvements in data literacy across the wider business
What You Will Need To Apply:
- A minimum of three years' experience within a Business Analyst, Operational Analyst, Commercial Analyst or similar analytical position
- Previous experience working within a direct-to-consumer, e-commerce, subscription-based or similarly data-driven environment
- A degree in Business, Economics, Mathematics, Analytics or a related discipline
- Advanced Microsoft Excel skills, including financial modelling, sensitivity analysis and cohort analysis
- Practical experience using SQL and business intelligence tools such as Tableau, Power BI, Looker or similar platforms
- Strong understanding of commercial and operational performance metrics including revenue forecasting, customer acquisition, customer lifetime value and retention analysis
- Excellent analytical and problem-solving abilities with exceptional attention to detail
- Strong communication skills with the ability to present complex information clearly to non-technical audiences
- Ability to influence stakeholders and support decision-making across multiple departments
- Experience operating within a fast-paced and performance-driven environment
It Would Be Beneficial If You Also Have:
- Experience working within healthcare, telecare, senior living or other regulated service sectors
- Exposure to digital marketing analytics and customer acquisition reporting
- Experience developing Tableau dashboards and executive-level reporting packs
- Experience supporting senior leadership or board-level reporting activities
- Knowledge of subscription management platforms and recurring revenue business models
- Previous experience coaching colleagues and improving organisational data literacy
What You Will Get in Return: This organisation is experiencing an exciting period of growth and transformation, making this an ideal time to join a business where your work will have genuine visibility and impact. The successful candidate will receive a starting salary from £45,000, alongside an excellent benefits package designed to support both your professional development and personal wellbeing. You will be joining a collaborative and forward-thinking environment where data sits at the heart of decision making. The role offers significant exposure to senior stakeholders, providing opportunities to influence operational performance and contribute directly to strategic business initiatives.
Operational Analyst in Norwich employer: NET Recruit
Join a rapidly growing and innovative organisation in Norwich as an Operational Analyst, where you will play a pivotal role in shaping operational strategy and driving performance through data-led decision making. With a hybrid working arrangement, you will benefit from a collaborative work culture that prioritises professional development and personal wellbeing, alongside a competitive salary and excellent benefits package. This is an exciting opportunity to make a meaningful impact while working closely with senior stakeholders in a dynamic environment focused on customer outcomes and commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Analyst in Norwich
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like NET Recruit!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Operational Analyst in Norwich
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at NET Recruit, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at NET Recruit
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with NET Recruit’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
