General Manager (Food) in London

A well-established hospitality organisation is partnering with NET Recruit to appoint a General Manager on a permanent basis for one of its high-profile London venues. This successful hospitality business operates a portfolio of busy food and beverage venues, delivering exceptional customer experiences within vibrant and fast-paced environments. Renowned for its commitment to quality service, operational excellence and employee development, the organisation continues to invest in its people and venues to drive long-term success. This is an exciting opportunity for an experienced hospitality leader to take ownership of a thriving venue, overseeing all aspects of operations while driving commercial performance, team development and outstanding guest experiences.

Your Role and Responsibilities:

• Overseeing the day-to-day operation of the venue, ensuring efficient and seamless service delivery at all times.
• Leading from the front during peak trading periods, providing visible leadership and operational support.
• Delivering exceptional customer service standards and ensuring consistently high levels of guest satisfaction.
• Maintaining a safe, clean and welcoming environment in line with company standards and regulatory requirements.
• Managing venue opening and closing procedures and ensuring operational readiness.
• Completing accurate daily and weekly cash reconciliations and financial administration.
• Monitoring sales performance, labour expenditure and operational costs to maximise profitability.
• Analysing key business metrics and implementing initiatives to enhance revenue generation and service standards.
• Managing stock control procedures, conducting regular stock takes and minimising wastage and discrepancies.
• Developing strong supplier relationships and overseeing ordering processes.
• Maintaining excellent cellar standards, including stock rotation, quality control, line cleaning and storage management.
• Recruiting, training and developing a high-performing front and back-of-house team.
• Conducting regular coaching sessions, performance reviews and team development activities.
• Leading team meetings and ensuring all staff receive relevant operational and compliance training.
• Ensuring full compliance with licensing legislation, food safety requirements and health and safety regulations.
• Maintaining robust HACCP procedures, food hygiene standards and due diligence documentation.
• Supporting continuous operational improvements to enhance both customer experience and business performance.

What You Will Need To Apply:

• Proven experience operating as a General Manager or within a senior management position in the hospitality sector.
• Strong understanding of pub, bar or hospitality venue operations.
• Experience managing high-volume customer-facing environments.
• Excellent leadership, people management and communication skills.
• Strong commercial awareness with the ability to manage budgets and drive profitability.
• Experience overseeing cash handling, stock management and cellar operations.
• Sound knowledge of food safety legislation, health and safety requirements and licensing regulations.
• Understanding of Environmental Health Officer (EHO) standards and compliance expectations.
• Personal Licence Holder status would be advantageous.
• Food Safety Level 2 or Level 3 certification would be beneficial.
• Strong organisational skills with the ability to prioritise effectively in a fast-paced environment.
• A proactive and hands-on management style with a passion for delivering exceptional hospitality experiences.

What You Will Get In Return:

The successful candidate will receive a competitive salary package of up to £50,000 alongside bonus earning potential and a range of employee benefits. The organisation is committed to creating a supportive and collaborative working environment where employees are empowered to develop their careers. Ongoing training, professional development opportunities and clear progression pathways are available for ambitious hospitality professionals looking to advance within a growing business. This represents an excellent opportunity for an experienced hospitality manager seeking a rewarding leadership position within a successful and customer-focused organisation, where they can make a significant impact on both team performance and commercial success.