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- Tasks: Lead community-focused Banking Hubs and engage with local stakeholders across East Scotland.
- Company: Purpose-driven organisation dedicated to supporting communities and small businesses.
- Benefits: Competitive salary of £46,000, remote work options, and a chance to make a real impact.
- Why this job: Combine your leadership skills with community engagement to drive essential banking services.
- Qualifications: Experience in regional management and strong communication skills are essential.
- Other info: Flexible, fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 46000 - 64400 £ per year.
Your Company: A purpose-led organisation committed to sustaining communities by supporting the millions of people and small businesses that rely on cash every day is seeking a Regional Manager to oversee the operation of Banking Hubs across East Scotland. The organisation brings colleagues together through a shared mission and is focused on delivering meaningful outcomes for the communities it serves, while fostering a positive and inclusive culture.
Your Role and Responsibilities: While in this position your duties may include but are not limited to:
- Developing and delivering effective stakeholder engagement approaches using appropriate channels
- Building trusted relationships with local communities, councils, and key stakeholders
- Planning and coordinating engagement activities and events to raise awareness and build trust
- Acting as a regional ambassador, ensuring Banking Hubs reflect local community needs
- Overseeing Banking Hub solutions to ensure they operate in line with the target operating model
- Building strong collaborative relationships with supply chain partners to ensure effective and efficient network performance
- Using findings from network inspections to identify local and thematic issues, driving continuous improvement and sharing best practice
- Working with internal subject matter experts to ensure ongoing compliance with health and safety, legal, regulatory, and contractual requirements
- Supporting the management of incidents and complaints within the region
- Engaging with Banking Hub Operators, Customer Liaison teams, and Community Bankers to gather insight into customer experience and areas for improvement
- Engaging directly with customers to understand service effectiveness
- Driving continuous improvements to customer service, with a focus on maintaining a market-leading Net Promoter Score (NPS)
What You Will Need To Apply:
- Proven experience in regional or operational management
- Working knowledge of bank branch or retail management (desirable)
- Excellent written and verbal communication skills, with the ability to build and maintain strong stakeholder relationships
- Confidence engaging with customers, Banking Hub staff, and senior external stakeholders
- Strong attention to detail and excellent organisational skills
- Ability to remain calm under pressure and manage competing priorities
- A proactive, self-starting approach with strong problem-solving capability
- A positive, flexible mindset and comfort working in a fast-changing environment
- A valid UK driving licence and access to a personal vehicle for business use (mileage reimbursed; business-use insurance required)
- Ability to work remotely / from home
- Residence within close proximity to the relevant network area
What You Will Get In Return: This role is ideal for an experienced operational leader who enjoys combining community engagement with regional oversight, driving service quality and ensuring effective access to essential banking and cash services. In return, the organisation offers a salary of £46,000, with offers reflecting experience and capability, alongside the opportunity to work within a purpose-driven organisation where your work delivers tangible benefits to communities and offers the chance to build a meaningful and lasting legacy.
Regional Manager - East Scotland in Edinburgh employer: NET Recruit
Contact Detail:
NET Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager - East Scotland in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Be the ambassador of your own brand! When you’re chatting with potential employers or networking contacts, make sure to highlight your unique skills and experiences that align with the role of Regional Manager. Show them how you can bring value to their organisation.
✨Tip Number 3
Prepare for interviews by researching the company and its community impact. Understand their mission and values, and think about how your experience in operational management can help them achieve their goals. Tailor your answers to reflect their needs!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s make a difference together!
We think you need these skills to ace Regional Manager - East Scotland in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in regional or operational management. We want to see how your skills align with the role of Regional Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and structure your documents well. We love a good story, so feel free to share examples of how you've built strong stakeholder relationships.
Demonstrate Your Community Engagement: This role is all about connecting with local communities, so highlight any experience you have in community engagement or stakeholder management. We’re looking for someone who can act as a regional ambassador, so let us know how you’ve made an impact in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our purpose-driven team!
How to prepare for a job interview at NET Recruit
✨Know Your Community
Before the interview, take some time to research the communities in East Scotland that the organisation serves. Understand their needs and challenges, and think about how you can contribute to building trust and engagement with them. This will show your genuine interest in the role and the mission of the organisation.
✨Showcase Your Stakeholder Skills
Prepare examples from your past experiences where you've successfully built relationships with stakeholders. Be ready to discuss specific strategies you used to engage with local councils or community members, as this is a key part of the Regional Manager role.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've faced challenges in operational management and how you overcame them. Highlight your proactive approach and ability to remain calm under pressure. This will resonate well with the interviewers looking for someone who can handle competing priorities effectively.
✨Engage with Customer Insights
Be prepared to discuss how you would gather and utilise customer feedback to drive improvements in service quality. Share any relevant experiences where you've successfully implemented changes based on customer insights, as maintaining a high Net Promoter Score is crucial for this role.