Service Technician in Basingstoke

Job Description

Your Company

NET Recruit is proud to be partnering with an established and successful organisation in their search for a Service Technician – Unitary to join their growing field-based team.

This is an excellent opportunity for an experienced HVAC professional to take on a nationally focused role, providing technical service and support across a diverse range of customer sites.

With a strong focus on customer service, technical excellence and operational efficiency, the business is committed to maintaining high standards across its service operations.

The successful candidate will play an important role in ensuring customer plant and equipment remains reliable, efficient and fully operational.

Role and Responsibilities
While in this position your duties may include but are not limited to:

• Attending customer sites nationally to undertake Planned Preventative Maintenance, breakdowns, warranty work, hire activities and commissioning.
• Diagnosing faults and system problems across relevant HVAC equipment and determining appropriate repair and maintenance solutions.
• Carrying out first-fix activities and responding effectively to multiple service callouts across a wide geographical area.
• Working with packaged rooftop units and associated HVAC systems, including equipment incorporating advanced controls and energy-efficient technologies.
• Using specialist diagnostic software, applications, hand tools, engineering specifications and technical documentation to diagnose, maintain and repair equipment.
• Ensuring all maintenance and service activities are completed efficiently and to a consistently high technical standard.
• Maintaining clear and accurate records of completed works and producing reports relating to service activities and work orders.
• Building and maintaining strong customer relationships, acting as a trusted technical point of contact while working on customer sites.
• Working closely with the Service Desk, Sales and Operations teams to ensure customer requirements and technical information are communicated effectively.
• Maintaining regular communication with supervisors, Regional Service Managers, senior technicians and customers regarding job progress, technical issues and service updates.
• Supporting the identification and implementation of improvements to technical and operational processes.
• Participating in a planned standby and on-call rota, including weekdays, weekends and bank holidays where required.
• Travelling extensively throughout the UK, including overnight stays during the working week, with flexibility to undertake longer-distance travel as required.
• Working safely and professionally at all times and ensuring company and customer procedures are followed.

What You Will Need To Apply

• Proven experience working within a service engineering, field service or similar technical technician role.
• Category 1 F-Gas qualification, including City & Guilds 2079 Level 2 or equivalent.
• COCN1, CIGA1 and ICPN1 certification.
• Strong light commercial HVAC experience, ideally within a retail environment.
• Practical first-fix experience and the ability to manage multiple customer callouts across a large geographical area.
• Experience working on packaged rooftop units and a good understanding of modern HVAC systems and their associated controls.
• Knowledge of rooftop systems incorporating smart controls, energy-efficient technology and compatibility with building management systems would be advantageous.
• Strong technical diagnosis and problem-solving skills, with the ability to identify faults and determine effective solutions.
• Confident using diagnostic software, mobile applications, technical systems and Microsoft Office.
• Excellent communication and interpersonal skills, with a positive and customer-focused approach.
• The ability to build strong relationships with customers and communicate technical information clearly and professionally.
• The confidence to work independently with minimal supervision while maintaining high standards of service.
• Flexibility to participate in scheduled standby and callout arrangements, including weekends and bank holidays.
• A full UK driving licence, with a company vehicle provided for the role.
• The right to work in the UK.
• A professional, reliable and proactive approach to customer service and technical delivery.

What You Will Get In Return

This is an excellent opportunity to join a fast-paced and customer-focused organisation where you will have the opportunity to work across a broad range of customer sites and develop your technical expertise within a nationally focused service role.

You will receive a competitive salary and benefits package, including pension, healthcare, life insurance and access to wellbeing platforms.

A company van will also be provided to support the field-based nature of the position.

The business offers an excellent working culture alongside a structured induction programme and continued learning and development opportunities.

You will play a key role in maintaining customer equipment, supporting service excellence and contributing directly to the ongoing success of the business.

• To enquire further about this great opportunity, please contact our specialist recruiter:
• Alexander Booth - Talent Acquisition Specialist