Account Manager

Your Company: NET Recruit is proud to be partnering with a leading provider of later-life living communities, recognised for delivering high-quality lifestyle experiences and service-led environments that promote wellbeing, independence and community connection. As the organisation continues to grow across the South West and South Coast, a fantastic opportunity has now arisen for an experienced Account Manager to join the team, supporting multiple villages across Bournemouth, Salisbury, Taunton and Sherborne, with a base in Bournemouth. Your Role and Responsibilities While in this position your duties may include but are not limited to: Acting as a key point of contact between homeowners, community teams and wider business functions Building strong relationships across multiple communities to ensure a consistently high-quality resident experience Supporting delivery of resident services and initiatives, ensuring they align with expectations and community values Gathering homeowner feedback and representing the resident voice, escalating insights and supporting improvements Monitoring service quality and supporting consistent best practice across sites Coordinating with internal teams and suppliers to resolve service issues efficiently and professionally Supporting community teams with service planning, reporting and operational administration as required Identifying risks, issues and opportunities early, and working proactively to mitigate concerns and drive improvement Maintaining accurate documentation, service records and updates relating to resident needs and site activity Supporting sales activity by effectively promoting community lifestyle benefits and service offerings where required Ensuring professional boundaries are maintained when dealing with homeowners and stakeholders Visiting sites regularly and supporting activity delivery when needed, ensuring services remain consistent and resident-centric What You Will Need To Apply: Please apply ONLY if you meet the following criteria: Proven experience in account management, customer success, client services or relationship management Strong communication and listening skills, with the ability to understand and respond to customer needs Confidence managing multiple stakeholders, with the ability to influence and resolve issues diplomatically Strong organisational skills and the ability to manage multiple priorities across different sites A customer-first mindset with a compassionate and professional approach Ability to handle sensitive and confidential matters with discretion Full UK driving licence and willingness to travel frequently between sites Ability to maintain professional boundaries with homeowners, suppliers and contractors Willingness to support the practical elements of community activity delivery when required Eligibility to complete a satisfactory DBS check What you will get in Return: This exciting opportunity is ideal for a motivated Account Manager who enjoys building relationships, improving service outcomes and delivering exceptional customer experience within a rewarding and community-driven environment. The successful candidate will play a key role in supporting resident satisfaction across multiple locations, while contributing to the continuous improvement of services and standards.In return, the business will offer a competitive salary of up to £45,000, dependent on experience, alongside a strong benefits package and the opportunity to join a growing organisation that places a genuine focus on wellbeing, lifestyle, and quality of service. This role provides strong development potential and the chance to build a meaningful career within a people-first organisation. Lynsey Franklin – Talent Acquisition Specialist M: E: