Your Company:
A growing and innovative consumer lending organisation has partnered with the team at NET Recruit to recruit a Customer Support Specialist to join their Southampton-based team.
With a strong focus on combining technology with a genuinely human approach, the organisation provides a modern customer experience supported by advanced digital platforms and data-driven solutions. With a growing team across its UK offices, the business has built a collaborative and supportive culture where people are encouraged to learn, develop and contribute to its continued growth.
Based in Southampton, this is an opportunity to join an ambitious organisation that places customer care, fairness and teamwork at the heart of what it does.
Your Role and Responsibilities:
While in this position your duties may include but may not be limited to:
- Communicating with customers and third parties across a range of digital channels, including email, WhatsApp, Facebook Messenger, SMS and live chat.
- Supporting customers throughout the loan application process and guiding applicants through required documentation and submission stages.
- Managing open loan accounts, including collecting payments, identifying account issues and providing appropriate solutions.
- Providing clear, personalised and empathetic support based on individual customer circumstances.
- Managing customer inboxes and completing a variety of administrative requests accurately and efficiently.
- Supporting customers with loan management and repayment queries, adapting solutions to meet their individual needs.
- Identifying potential signs of customer vulnerability and responding appropriately in line with internal procedures.
- Recognising potential indicators of fraud and taking appropriate action where required.
- Working closely with colleagues across the wider team to ensure customers receive a consistent and high-quality service.
- Managing a varied workload while maintaining accuracy, professionalism and a strong customer focus.
- Contributing positively to the wider team and supporting colleagues in a fast-paced digital environment.
What You Will Need to Apply:
- Strong written communication skills, with the ability to communicate clearly, professionally and empathetically.
- A genuinely customer-focused approach, with the ability to provide a human and personalised service through digital channels.
- A positive and enthusiastic attitude, with a willingness to collaborate and contribute to a lively team environment.
- A proactive approach to learning, with the enthusiasm to develop new skills and take on additional responsibilities.
- Good computer literacy and confidence using multiple systems and digital platforms.
- The ability to learn and navigate custom-built systems and technology.
- Strong organisation skills, with the ability to manage a varied workload and prioritise effectively.
- The confidence to work at pace while maintaining accuracy and attention to detail.
- A calm and considered approach when supporting customers who may require additional assistance or understanding.
What You Will Get in Return:
You will receive full training and support to develop your knowledge and confidence within the role, alongside the opportunity to build a career within a growing and technology-focused organisation.
The role offers a salary of up to £30,000 and discretionary quarterly bonus scheme, subject to both individual and business performance, with a strong focus on quality and attitude following completion of your initial training. You will also receive 22 days’ annual leave plus bank holidays, increasing with service up to a maximum of 25 days.
The organisation provides a comprehensive benefits package including life insurance at four times basic salary, family dental cover, income protection providing 75% of income in qualifying circumstances, enhanced pension contributions through salary sacrifice, Cycle to Work, Perkbox discounts, free GP and counselling support, an employee assistance programme and generous family-friendly policies.
There are also opportunities to develop your career through regular coaching, personalised feedback, colleague shadowing and monthly one-to-ones. Employees can take part in paid volunteering opportunities and benefit from a busy social calendar including team-building activities, quiz nights and seasonal celebrations.
To express interest in this role and have a confidential chat, please reach out to:
Kirsten Davison - Senior Talent Acquisition Specialist
E:
Customer Support Specialist in Whitchurch employer: NET Recruit Careers
As a Senior Service Engineer at our Eastleigh-based communications and technology company, you will thrive in a dynamic work culture that values innovation and collaboration. We offer competitive benefits, including ongoing training and development opportunities, ensuring your professional growth while working on exciting projects for a diverse clientele. Join us to be part of a team that not only supports your career aspirations but also engages in meaningful work that impacts large-scale events and enhances communication solutions.
