Reservations Manager in London

Your Company:
A reputable and growing business within the hospitality and entertainment sector has partnered with the team at NET Recruit to recruit a Reservations Manager to join its established London operation.
The organisation operates a well-established and highly regarded entertainment venue in the heart of Central London, set within one of the capital’s most historic and characterful areas. The venue welcomes a diverse customer base and delivers a high-quality experience across hospitality, entertainment and events.
With a strong reputation and an established presence within the sector, the business continues to develop and offers an exciting opportunity to join a distinctive London venue with genuine character and a loyal customer base.
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys being visible to customers and teams, and is motivated by delivering exceptional service, developing people and maintaining high operational standards.
This is an exciting opportunity for an experienced hospitality professional to take ownership of the reservations function, build strong relationships with customers and corporate clients, and play an important role in maximising bookings and revenue across the venue.

Your Role and Responsibilities:
While in this position your duties may include but may not be limited to:

• Taking responsibility for the day-to-day management of reservations and bookings across the venue.
• Managing incoming reservation enquiries through a variety of channels, providing prompt, professional and helpful responses.
• Handling individual, group, private and corporate booking enquiries from initial enquiry through to confirmed booking.
• Building strong relationships with customers, regular guests, corporate clients and local businesses.
• Understanding customer requirements and recommending the most appropriate booking or event options.
• Maximising reservations and revenue by proactively converting enquiries into confirmed bookings.
• Managing the reservations diary and ensuring bookings are accurately recorded and communicated to the wider team.
• Liaising closely with operational teams to ensure all booking requirements are understood and delivered effectively.
• Coordinating larger bookings, private events and corporate enquiries, ensuring a smooth experience from enquiry through to the day of the event.
• Following up on enquiries and outstanding bookings to maximise conversion and reduce lost opportunities.
• Maintaining accurate customer information and ensuring reservation systems are kept fully up to date.
• Supporting the development of repeat business by maintaining strong relationships with existing customers and clients.
• Handling customer questions, requests and any issues relating to bookings in a professional and solutions-focused manner.
• Working closely with the General Manager and wider management team to identify opportunities to increase bookings and commercial performance.
• Supporting seasonal campaigns, events and other initiatives designed to drive reservations and revenue.
• Monitoring booking levels and identifying opportunities to maximise quieter trading periods.
• Ensuring all reservation and customer information is communicated accurately to relevant departments.
• Maintaining a consistently high level of customer service and representing the venue professionally at every stage of the booking journey.

What You Will Need to Apply:

• Previous experience within a reservations, events, sales, guest relations or hospitality-focused role.
• Experience managing customer or client bookings, ideally within a busy hospitality, leisure, events or entertainment environment.
• Strong customer service and relationship-building skills, with a natural ability to make customers feel valued.
• Excellent written and verbal communication skills.
• A confident and professional manner when dealing with corporate clients, customers and guests.
• Strong commercial awareness, with an understanding of converting enquiries into bookings and maximising revenue.
• Excellent organisation skills and the ability to manage multiple enquiries and bookings simultaneously.
• Strong attention to detail, particularly when dealing with booking requirements and customer information.
• The ability to work effectively in a fast-paced environment and remain calm under pressure.
• A proactive approach, with the confidence to follow up opportunities and generate additional business.
• Good IT skills and confidence using reservation, CRM or other booking systems.
• The flexibility to work around the needs of a busy hospitality operation, including some evenings and weekends.
• The right to work in the UK.

What You Will Get in Return:
This is an excellent opportunity to join a reputable and growing hospitality and entertainment business in a key customer-facing and commercially focused position.
You will have the opportunity to take ownership of the reservations function, develop relationships with a professional and corporate customer base, and play a direct role in increasing bookings, private events and repeat business.
The role offers a salary of around £35,000 depending on experience, alongside the opportunity to develop your career within a growing hospitality group.
You will work closely with an experienced management team and have the opportunity to develop your commercial, customer relationship and events experience within a busy London venue.
The business offers a supportive and ambitious environment, with opportunities for career progression, ongoing development, staff discounts across company venues and a company pension.
This is an ideal opportunity for a reservations, events or hospitality professional who is commercially minded, highly organised and passionate about delivering an exceptional customer experience.

To express interest in this role and have a confidential chat, please reach out to:

Phoebe Jones - Recruitment Partner

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