At a Glance
- Tasks: Lead IT service delivery and improve technology systems in a dynamic logistics environment.
- Company: Established logistics business focused on modernising its technology landscape.
- Benefits: Salary up to £60,000, professional development, and employee wellbeing support.
- Other info: Collaborative culture with opportunities for career growth and influence.
- Why this job: Make a real impact on IT services and shape the future of technology.
- Qualifications: Experience in IT service delivery and strong communication skills required.
The predicted salary is between 45041 - 55051 £ per year.
Your Company: A well-established logistics business operating within a fast-paced and evolving environment has partnered with the team at NET Recruit to recruit an experienced IT Service Delivery Manager to join its internal technology function. The organisation is currently entering a significant period of change, with a clear focus on developing and modernising its existing technology landscape, improving legacy systems, and creating more structured and effective ways of working across IT. This is an exciting opportunity for an experienced IT professional to take ownership of service delivery and operational performance while playing an important role in the organisation's wider technology transformation.
Your Role and Responsibilities: While in this position your duties may include but may not be limited to:
- Taking ownership of IT service delivery across the organisation, ensuring systems, support services, and technical operations are managed effectively and consistently.
- Developing and improving service delivery processes, introducing greater structure, visibility, and accountability across the IT function.
- Working closely with internal stakeholders to understand business requirements, prioritise technology demands, and ensure IT services remain aligned with operational needs.
- Supporting the development, improvement, and modernisation of legacy systems as part of the organisation's wider period of technological change.
- Coordinating projects, technical improvements, and operational activities to ensure priorities are clearly defined, progress is monitored, and potential blockers are addressed promptly.
- Overseeing day-to-day IT support activity, ensuring incidents and service requests are appropriately prioritised and progressed within agreed service expectations.
- Acting as a key escalation point for IT service issues, taking ownership of problems and driving them through to resolution.
- Managing relationships with third-party IT suppliers and service providers, monitoring performance and ensuring agreed standards and commitments are maintained.
- Working with technical teams to identify recurring issues and opportunities to improve reliability, efficiency, and the overall user experience.
- Supporting the introduction of improved processes, systems, and ways of working to reduce reliance on reactive support and strengthen the overall IT service.
- Providing clear visibility to senior stakeholders around service performance, ongoing initiatives, risks, priorities, and areas requiring further investment or improvement.
- Contributing to the wider technology roadmap and helping the business transition from legacy ways of working towards a more structured and sustainable IT environment.
What you will need to Apply: The ideal candidate will be an experienced IT professional with a strong background in IT service delivery, service management, IT operations, or a similar environment. You will have a proven ability to manage competing priorities, coordinate technical activity, and ensure IT services consistently meet the needs of the wider business. You will be highly organised and comfortable taking ownership of issues from initial identification through to resolution. Strong communication skills will be essential, as you will work closely with both technical and non-technical stakeholders, translating business requirements into practical IT solutions and ensuring expectations are effectively managed. Applicants should have previous experience overseeing IT support or service operations, working with internal technical teams, and managing relationships with external suppliers or technology partners. A broad understanding of infrastructure, applications, systems, and IT service environments will be beneficial. Given the organisation's current period of change, experience of legacy system development, technology transformation, system improvement, or business change projects would be particularly advantageous. Experience working with structured service management or delivery methodologies, including ITIL, Agile, Scrum, Kanban, or similar approaches, would also be beneficial. Above all, you will be someone who enjoys improving the way an IT function operates. You will be proactive, commercially aware, and comfortable working in an environment where there is an opportunity to introduce greater structure, improve existing systems, and help shape the future direction of technology across the business.
What you will get in Return: In return, the company offers a salary of up to £60,000, alongside the opportunity to take on a highly visible role within an organisation undergoing an exciting period of technological development. This is a position where you will have genuine scope to influence how IT services are delivered, helping to improve existing systems, develop legacy technology, introduce stronger processes, and support the business through its wider transformation. You will join a collaborative environment where your experience and ideas will be valued, with the opportunity to work closely with senior stakeholders, technical teams, and external technology partners. Alongside a competitive salary, the organisation offers a range of additional benefits designed to support employee wellbeing, professional development, and long-term career growth. If you are an experienced IT service delivery professional looking for a role where you can make a tangible impact and help shape the development of an evolving technology function, this could be an excellent opportunity to consider.
IT Service Delivery Manager in Gillingham employer: NET Recruit Careers
As a Senior Service Engineer at our Eastleigh-based communications and technology company, you will thrive in a dynamic work culture that values innovation and collaboration. We offer competitive benefits, including ongoing training and development opportunities, ensuring your professional growth while working on exciting projects for a diverse clientele. Join us to be part of a team that not only supports your career aspirations but also engages in meaningful work that impacts large-scale events and enhances communication solutions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager in Gillingham
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Create a personal project or case study relevant to the challenges NET Recruit Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace IT Service Delivery Manager in Gillingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at NET Recruit Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at NET Recruit Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at NET Recruit Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
