Your Company:
A reputable and growing business within the hospitality and entertainment sector has partnered with the team at NET Recruit to recruit an ambitious and commercially driven General Manager to join its London operation.
The organisation operates a well-established and highly regarded entertainment venue in central London, welcoming a diverse customer base and delivering a high-quality experience across hospitality, entertainment and events.
With a strong reputation and an established presence within the sector, the business is continuing to develop and offers an exciting opportunity for an experienced hospitality professional to take genuine ownership of a key venue within the wider group.
This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys being visible to customers and teams, and is motivated by developing people, increasing revenue and maintaining exceptional operational standards.
Your Role and Responsibilities:
While in this position your duties may include, but are not limited to :
Taking full ownership of the day-to-day operation and commercial performance of the venue.
Leading, motivating and developing a high-performing management and customer-facing team.
Recruiting, training, coaching and retaining talented employees, with clear development plans for managers and supervisors.
Creating a positive, inclusive and high-performance culture while addressing underperformance fairly and promptly.
Leading from the floor during busy trading periods and setting the expected standards for service and customer experience.
Planning effective rotas that align staffing levels with anticipated trade while supporting team wellbeing.
Maintaining consistently high standards across hospitality, service, cleanliness, presentation and the overall customer experience.
Overseeing the condition, presentation and operational readiness of the venue and ensuring any issues are addressed promptly.
Managing suppliers, contractors and external partners while ensuring agreed service levels are maintained.
Making effective use of operational systems covering EPOS, labour management, stock control and reservations.
Taking ownership of the site P&L and delivering against agreed budgets ...
General Manager employer: NET Recruit Careers
As a Senior Service Engineer at our Eastleigh-based communications and technology company, you will thrive in a dynamic work culture that values innovation and collaboration. We offer competitive benefits, including ongoing training and development opportunities, ensuring your professional growth while working on exciting projects for a diverse clientele. Join us to be part of a team that not only supports your career aspirations but also engages in meaningful work that impacts large-scale events and enhances communication solutions.
