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- Tasks: Lead a team of engineers to deliver complex infrastructure solutions and resolve critical issues.
- Company: Net Consulting is a dynamic IT services firm focused on innovative infrastructure solutions.
- Benefits: Enjoy competitive salary, private medical insurance, 25 days leave, and excellent career progression.
- Why this job: Join a collaborative team, mentor others, and shape the future of secure infrastructure.
- Qualifications: Extensive experience in 3rd line support, leadership skills, and deep technical expertise required.
- Other info: Must be eligible for UK Security Check clearance; occasional travel may be needed.
The predicted salary is between 48000 - 72000 £ per year.
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Net Consulting is seeking a highly experienced and technically proficient 3rd Line Lead Infrastructure Engineer to lead the delivery and support of complex infrastructure solutions across secure environments. This role is ideal for a senior engineer with deep expertise in container orchestration, networking, virtualisation, and enterprise monitoring and security platforms, who is ready to take ownership of technical leadership and mentoring responsibilities.
Primarily based in Cardiff, with occasional travel to other customer locations as required. You will lead a team of 3rd line engineers, act as the final escalation point for critical issues, and work closely with architects and stakeholders to shape infrastructure strategy and delivery.
You must be eligible for UK Security Check (SC) clearance, with the potential to progress to Developed Vetting (DV) clearance.
Responsibilities
Lead the 3rd Line Infrastructure Support Team, providing technical direction, mentoring, and oversight
- Act as the final escalation point for complex infrastructure issues across:
- Kubernetes, K3s, OpenShift, Podman, Rancher
- Dell servers, Cisco firewalls, Juniper and Cisco switches
- Brocade fabric switches, SAN storage, VMware, VDI
- SolarWinds, Endace packet probes, Gigamon, Nexor data diodes
- ESXi and KVM Hypervisors
- Windows Server OS
- RedHat Enterprise Linux OS
- Collaborate with architects and project teams to design and implement robust, scalable infrastructure solutions
- Own and drive root cause analysis for major incidents and recurring problems
- Ensure documentation, standards, and procedures are maintained and continuously improved
- Champion automation, infrastructure-as-code, and continuous improvement initiatives
- Represent the infrastructure team in technical governance, change advisory boards, and stakeholder meetings
- Support capacity planning, performance tuning, and lifecycle management of infrastructure assets
- Participate in and lead on-call rotations for high-priority incidents
Essential
Skills & Experience
Extensive experience in a 3rd line infrastructure support or senior systems engineering role
Proven leadership experience, including mentoring and team coordination
- Deep technical expertise in:
- Container platforms: Kubernetes, OpenShift, K3s, Podman, Rancher
- Networking: Cisco firewalls/switches, Juniper switches, Brocade fabrics
- Storage & Virtualisation: SAN, VMware ESXi, VDI, KVM Hypervisor
- Monitoring & Security: SolarWinds, Endace, Gigamon, Nexor
- Operating Systems: Windows Server, Linux
Strong diagnostic and troubleshooting skills across complex, multi-vendor environments
Excellent communication and stakeholder engagement skills
Eligible for UK SC clearance
Full UK Driving Licence
Desirable
Experience with infrastructure automation (e.g., Ansible, Terraform)
Scripting skills (e.g., PowerShell, Bash, Python)
Familiarity with ITIL processes and secure government environments
Exposure to MOD or defence sector standards and compliance
Person Specification
Integrity & Professionalism: Demonstrates honesty, ethical behaviour, and professionalism in all interactions, reflecting NCL’s commitment to transparency and trust
Customer Focus: Committed to delivering value and building long-term partnerships with clients by understanding their needs and exceeding expectations
Collaboration: Works effectively as part of a team, contributing to shared goals and supporting colleagues across departments
Adaptability: Thrives in a fast-paced, evolving environment and is able to manage changing priorities with resilience
Accountability: Takes ownership of tasks and decisions, showing initiative and responsibility in delivering high-quality outcomes
Curious and proactive in learning new technologies and staying current with cyber threats and security trends
Clear communicator, able to explain technical issues to both technical and non-technical audiences
Detail-oriented, with strong analytical and problem-solving skills
Committed to sustainability, showing awareness of environmental and social responsibility in the workplace
Health & Wellbeing Awareness: Values a positive work/life balance and contributes to a supportive and respectful working environment
Company Benefits
Competitive Salary
Workplace Benefits: Contributory Pension Scheme, Private Medical Insurance, Life Assurance, Critical Illness Cover, Health & Wellbeing
25 Days’ Annual Leave (in addition to Bank Holidays)
Performance Bonuses (Personal & Company)
Excellent Career Progression Opportunities
On-call/call-out allowance, where applicable
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
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3rd Line Infrastructure Engineer Lead employer: Net Consulting
Contact Detail:
Net Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Infrastructure Engineer Lead
✨Tip Number 1
Make sure to showcase your leadership skills during the interview. Prepare examples of how you've successfully led teams or mentored junior engineers in previous roles, as this is a key aspect of the position.
✨Tip Number 2
Brush up on your technical knowledge related to the specific technologies mentioned in the job description, such as Kubernetes, Cisco networking, and VMware. Being able to discuss these topics confidently will demonstrate your expertise.
✨Tip Number 3
Familiarise yourself with the company's projects and values. Understanding their approach to infrastructure solutions and how they align with your own professional philosophy can help you stand out as a candidate who fits well with their culture.
✨Tip Number 4
Prepare to discuss your experience with incident management and root cause analysis. Be ready to share specific examples of how you've handled critical issues in the past, as this role requires strong problem-solving skills.
We think you need these skills to ace 3rd Line Infrastructure Engineer Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in 3rd line infrastructure support and leadership. Focus on specific technologies mentioned in the job description, such as Kubernetes, Cisco firewalls, and VMware.
Craft a Strong Cover Letter: In your cover letter, express your passion for leading teams and mentoring others. Mention your experience with complex infrastructure solutions and how you can contribute to Net Consulting's goals.
Highlight Relevant Skills: Clearly outline your technical expertise in container orchestration, networking, and security platforms. Use bullet points to make it easy for recruiters to see your qualifications at a glance.
Showcase Leadership Experience: Provide examples of your previous leadership roles, including any mentoring or team coordination experiences. This will demonstrate your ability to lead the 3rd Line Infrastructure Support Team effectively.
How to prepare for a job interview at Net Consulting
✨Showcase Your Technical Expertise
Be prepared to discuss your deep knowledge in container orchestration, networking, and virtualisation. Highlight specific projects where you've successfully implemented these technologies, as this will demonstrate your capability to lead the team effectively.
✨Demonstrate Leadership Skills
Since this role involves leading a team, share examples of how you've mentored others or coordinated teams in previous positions. Emphasise your ability to provide technical direction and support, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in complex infrastructure scenarios. Think of past incidents you've managed, particularly those involving critical issues, and be ready to explain your approach to root cause analysis and resolution.
✨Communicate Clearly and Effectively
As you'll need to engage with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will showcase your communication skills and your ability to bridge the gap between different audiences.