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- Tasks: Support and maintain enterprise technologies in hybrid environments, focusing on critical infrastructure components.
- Company: Net Consulting is a dynamic tech company committed to security and performance in enterprise systems.
- Benefits: Enjoy competitive salary, private medical insurance, 25 days annual leave, and excellent career progression.
- Why this job: Join a fast-paced environment, work with cutting-edge technologies, and contribute to impactful projects.
- Qualifications: Experience in Level 2 infrastructure support, familiarity with Kubernetes, networking, and strong troubleshooting skills required.
- Other info: Must be eligible for UK Security Check clearance; opportunities for automation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Net Consulting is seeking a skilled and motivated Level 2 Infrastructure Engineer to support and maintain a wide range of enterprise technologies across hybrid environments. This role is ideal for professionals with hands-on experience in container orchestration, network infrastructure, and enterprise monitoring and security tools.
Learn more about the general tasks related to this opportunity below, as well as required skills.
Primarily based in Cardiff, with occasional travel to other customer locations as required. You will be responsible for supporting critical infrastructure components including Kubernetes, OpenShift, Dell servers, Cisco and Juniper networking, SAN and VDI environments, and security appliances such as Nexor data diodes and Endace packet probes.
This is a dynamic opportunity to work in a fast-paced, secure environment, contributing to the stability, performance, and security of enterprise systems. You must be eligible for UK Security Check (SC) clearance, with the potential to progress to Developed Vetting (DV) clearance.
Responsibilities
* Provide Level 2 support for infrastructure platforms including:
* Kubernetes, K3s, OpenShift, Podman, Rancher
* Dell servers, Cisco firewalls, Juniper and Cisco switches
* Brocade fabric switches, SAN storage, VMware
* SolarWinds, Endace packet probes, Gigamon, Nexor data diodes
* VDI environments
* ESXi and KVM Hypervisors
* Windows Server OS
* RedHat Enterprise Linux OS
* Monitor and maintain system performance, availability, and security
* Troubleshoot and resolve incidents, escalating to Level 3 support teams when necessary
* Liaise with Level 3 engineers to ensure timely resolution of complex issues and to support root cause analysis
* Document escalation paths and maintain clear communication channels between support tiers
* Support patching, upgrades, and configuration changes across infrastructure
* Collaborate with engineering and security teams to implement best practices
* Maintain accurate documentation of systems, configurations, and procedures
* Participate in on-call rotations and respond to critical incidents
* Contribute to infrastructure automation and continuous improvement initiatives
Skills & Experience
Essential
* Proven experience in a Level 2 infrastructure or systems support role
* Hands-on experience with some of the following:
* Container platforms: Kubernetes, OpenShift, K3s, Podman, Rancher
* Networking: Cisco firewalls/switches, Juniper switches, Brocade fabrics
* Storage & Virtualisation: SAN, VMware ESXi, VDI
* Monitoring & Security: SolarWinds, Endace, Gigamon, Nexor
* Operating Systems: Windows Server, Linux
Strong troubleshooting and diagnostic skills
Familiarity with Linux and Windows server environments
Ability to work independently and collaboratively in a secure environment
Effective communication skills for liaising with Level 3 support and other stakeholders
Eligible for UK SC/DV clearance
Full UK Driving Licence
Desirable
Experience with infrastructure automation (e.g., Ansible, Terraform)
Scripting skills (e.g., Bash, PowerShell, Python)
KVM Hypervisor experience
Exposure to ITIL-based service management
Familiarity with secure environments and MOD standards
Person Specification
Integrity & Professionalism: Demonstrates honesty, ethical behaviour, and professionalism in all interactions, reflecting NCL’s commitment to transparency and trust
Customer Focus: Committed to delivering value and building long-term partnerships with clients by understanding their needs and exceeding expectations
Collaboration: Works effectively as part of a team, contributing to shared goals and supporting colleagues across departments
Adaptability: Thrives in a fast-paced, evolving environment and is able to manage changing priorities with resilience
Accountability: Takes ownership of tasks and decisions, showing initiative and responsibility in delivering high-quality outcomes
Curious and proactive in learning new technologies and staying current with cyber threats and security trends
Clear communicator, able to explain technical issues to both technical and non-technical audiences
Detail-oriented, with strong analytical and problem-solving skills
Committed to sustainability, showing awareness of environmental and social responsibility in the workplace
Health & Wellbeing Awareness: Values a positive work/life balance and contributes to a supportive and respectful working environment
Company Benefits
Competitive Salary
Workplace Benefits: Contributory Pension Scheme, Private Medical Insurance, Life Assurance, Critical Illness Cover, Health & Wellbeing
25 Days’ Annual Leave (in addition to Bank Holidays)
Performance Bonuses (Personal & Company)
Excellent Career Progression Opportunities
On-call/call-out allowance, where applicable
2nd Line Infrastructure Engineer employer: Net Consulting Ltd
Contact Detail:
Net Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Infrastructure Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Kubernetes, OpenShift, and Cisco networking. Having hands-on experience or even personal projects showcasing these skills can set you apart during interviews.
✨Tip Number 2
Network with professionals in the field through platforms like LinkedIn or local tech meetups. Engaging with others who work in infrastructure engineering can provide insights into the role and potentially lead to referrals.
✨Tip Number 3
Stay updated on the latest trends and best practices in infrastructure management and security. This knowledge will not only help you in interviews but also demonstrate your commitment to continuous learning and improvement.
✨Tip Number 4
Prepare for technical interviews by practising common troubleshooting scenarios related to the technologies listed in the job description. Being able to articulate your thought process during problem-solving will impress interviewers.
We think you need these skills to ace 2nd Line Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Level 2 infrastructure support, particularly with technologies mentioned in the job description like Kubernetes, Cisco networking, and VMware. Use specific examples to demonstrate your hands-on experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with their needs, especially in areas like troubleshooting and collaboration with Level 3 support teams.
Highlight Relevant Skills: In your application, emphasise your familiarity with essential tools and systems such as SolarWinds, Endace packet probes, and both Windows and Linux environments. This will show you meet the technical requirements of the position.
Showcase Soft Skills: Don't forget to mention your soft skills, such as effective communication, adaptability, and customer focus. These are crucial for working in a team and liaising with stakeholders, as highlighted in the job description.
How to prepare for a job interview at Net Consulting Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with the specific technologies mentioned in the job description, such as Kubernetes, Cisco networking, and SAN storage. Highlight any relevant projects or challenges you've tackled in these areas.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about troubleshooting scenarios. Prepare examples of past incidents you've resolved, focusing on your diagnostic skills and how you escalated issues when necessary. This will show your ability to handle complex problems effectively.
✨Communicate Clearly
Effective communication is key, especially when liaising with Level 3 support teams. Practice explaining technical concepts in simple terms, as you may need to convey information to both technical and non-technical stakeholders during the interview.
✨Emphasise Adaptability and Continuous Learning
This role requires working in a fast-paced environment and staying updated with new technologies. Share examples of how you've adapted to changes in previous roles and your proactive approach to learning about emerging trends in infrastructure and security.
