At a Glance
- Tasks: Manage luxury brand accounts and develop tailored media strategies for impactful campaigns.
- Company: Join LuxExperience, a leading digital luxury group with a global presence.
- Benefits: Enjoy up to 32 days holiday, remote work options, and discounts on luxury products.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team driving innovation in the luxury retail space.
- Qualifications: Bachelor’s degree and 2+ years in digital advertising or account management required.
The predicted salary is between 40000 - 50000 £ per year.
LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences.
What You Will Do
- Act as a trusted partner for a portfolio of luxury brand advertisers, managing day-to-day communication and building long‑term relationships through a deep understanding of their needs.
- Develop tailored retail media strategies and annual campaign plans that align with partner objectives whilst complementing existing initiatives.
- Confidently represent LuxExperience in client meetings, presenting performance insights, growth opportunities, and strategic recommendations.
- Partner closely with the Media Operations team to plan, execute, and monitor campaigns, ensuring seamless delivery and excellent service.
- Analyze campaign performance, translate data into actionable insights, and demonstrate measurable ROI to partners.
- Support new business development, assisting with sales pitches, client presentations, and strategic materials.
- Identify upsell and cross‑sell opportunities and proactively pitch proposals to drive incremental revenue.
Who You Are
- Bachelor’s degree in Marketing, Business, or a related field, with 2+ years’ experience in digital advertising, retail media, or client account management.
- Previous experience as a sales account manager is preferred.
- Commercially minded and consultative, able to identify growth opportunities and turn insights into actionable strategies.
- Analytical and detail‑oriented, with a strong grasp of campaign metrics, reporting, and performance tracking.
- Highly collaborative, with the ability to partner effectively across teams in a fast‑paced, entrepreneurial environment.
- Customer‑focused and proactive, combining strategic thinking with a hands‑on approach to execution.
- Brings an understanding of the luxury goods and jewelry industry and a passion for digital innovation and media technology.
What We Offer
- Up to 32 days of holiday, depending on the length of service, starting with 28 days.
- Mobile office with up to 20% of your total contracted hours (job and position permitting).
- Language & e‑learning courses.
- Staff discount of up to 30%.
- Family‑friendly policies.
- Discounted membership for selected sports platforms & gyms.
- Access to LinkedIn Learning.
- Individual support on mental health & well‑being.
- Social Day.
- Employee Share Purchase Plan.
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Mid‑Senior level
Workplace Type: Hybrid
Retail Account Manager employer: NET-A-PORTER
LuxExperience is an exceptional employer that champions a dynamic and inclusive work culture, offering employees the chance to thrive in the luxury retail sector. With generous benefits such as up to 32 days of holiday, flexible working arrangements, and access to professional development resources, team members are empowered to grow both personally and professionally. The company's commitment to diversity and employee well-being makes it a truly rewarding place to build a career in digital luxury.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Account Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like NET-A-PORTER, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like NET-A-PORTER!
We think you need these skills to ace Retail Account Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at NET-A-PORTER, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at NET-A-PORTER and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show NET-A-PORTER that you’re ready to jump in and contribute right away!
How to prepare for a job interview at NET-A-PORTER
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
