At a Glance
- Tasks: Lead the Site Trading team to optimise digital storefront performance and enhance customer engagement.
- Company: NET-A-PORTER, a luxury fashion destination revolutionising online shopping for women.
- Benefits: 25 days holiday, private medical cover, life assurance, and a diverse workplace.
- Other info: Embrace diversity and make an impact in a fast-paced, creative environment.
- Why this job: Join a dynamic team shaping the future of luxury e-commerce and driving innovation.
- Qualifications: Extensive experience in digital trading and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
NET-A-PORTER is the leading luxury fashion destination for women.
The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.
Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling.
NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments.
PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.
To support our Site Trading Management team, we are searching for a Head of Site Trading to be based in our London - Westfield office.
This role is accountable for the commercial performance of the digital storefront, leading the strategy and execution of site trading, product merchandising, catalogue optimisation and promotional delivery to maximise customer engagement and commercial performance.
Reporting into the Site Trading Director and working in partnership with Buying & Merchandising, User Journey, Analytics, Marketing and Technology teams.
What You Will Do
- Lead, coach and inspire the Site Trading team, developing Senior Merchandisers into strategic commercial leaders who drive innovation, accountability and continuous improvement across their departments
- Define and evolve the site trading strategy, ensuring product discovery, category merchandising and storytelling work together to deliver an engaging and commercially effective customer experience
- Own the structure of the digital storefront, including category hierarchy, product listing pages, product detail pages, filters and catalogue organisation, balancing customer shopping behaviour with commercial priorities
- Partner closely with Buying & Merchandising to translate trading priorities, inventory opportunities and seasonal strategies into compelling onsite experiences that maximise product visibility and performance
- Own the execution of all promotional activity across the site, ensuring campaigns launch accurately, on time and in line with commercial objectives
- Own the evolution of the digital catalogue and website experience, ensuring products are launched accurately and efficiently while maintaining catalogue integrity, taxonomy, attributes, filtering and catalogue quality to support both the customer and the wider business.
- Use customer behaviour, trading performance and analytics to optimise engagement, product discovery and commercial outcomes.
- Build strong partnerships across Buying & Merchandising, Marketing, Product and Technology, acting as the voice of onsite trading to ensure customer behaviour informs commercial decision-making.
- KEY METRICS YOU ARE ACCOUNTABLE FOR
- Commercial performance (Sales, Conversion Rate and Revenue)
- Customer engagement across PLPs and PDPs
- Product discovery effectiveness and catalogue performance
- Promotional execution and trading delivery
- Catalogue quality and onsite product availability
- Team performance, capability development and commercial impact
Who You Are
- Extensive experience leading Site Trading or Digital Trading within a luxury or premium ecommerce environment.
- Strong commercial judgement with a deep understanding of digital merchandising, product discovery and ecommerce performance drivers.
- Proven experience leading and developing high-performing teams, coaching senior leaders to think strategically and take ownership.
- Strong understanding of customer behaviour and the ability to balance commercial objectives with an exceptional customer experience.
- Highly analytical, confident using data and behavioural insight to inform trading decisions and prioritisation.
- Excellent stakeholder management and influencing skills, with experience partnering across Buying, Merchandising, Marketing, Product, Technology and Analytics.
- Strong organisational and operational leadership, capable of balancing strategic initiatives with the pace of day-to-day trading.
What We Offer
- 25 days holiday per annum (plus UK bank holidays)
- Private medical and dental cover schemes
- Life assurance cover
Lux Experience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply.
We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers.
We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
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Head of Site Trading employer: NET-A-PORTER
NET-A-PORTER is an exceptional employer, offering a dynamic work culture that values collaboration and excellence in customer service. Located in Charlton, London, this role not only provides a hybrid working environment but also fosters professional growth through training and development opportunities, making it an ideal place for those passionate about luxury sales and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Site Trading
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like NET-A-PORTER are looking for when hiring for a Head of Site Trading.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to NET-A-PORTER for the Head of Site Trading, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at NET-A-PORTER as a Head of Site Trading, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out NET-A-PORTER’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Site Trading.
We think you need these skills to ace Head of Site Trading
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at NET-A-PORTER, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with NET-A-PORTER's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at NET-A-PORTER. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at NET-A-PORTER
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that NET-A-PORTER uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at NET-A-PORTER. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
