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- Tasks: Create and deliver engaging training programmes for a luxury fashion retailer's Support team.
- Company: Join a global luxury fashion retailer with a focus on customer care.
- Benefits: Enjoy hybrid work, performance bonuses, and comprehensive healthcare.
- Why this job: Make a difference by training others in a dynamic and stylish environment.
- Qualifications: Strong training or management background with excellent communication skills.
- Other info: Opportunity to travel and build relationships with stakeholders.
The predicted salary is between 30000 - 42000 £ per year.
A global luxury fashion retailer is looking for a Sales and Customer Care Trainer to deliver engaging training solutions for their Support team in Charlton, UK. The role involves creating and facilitating training programs, maintaining stakeholder relationships, and traveling as needed.
Candidates should have a strong training or management background, superb communication skills, and a customer-first attitude.
This position offers a hybrid working model along with various employee benefits including performance bonuses and healthcare.
Sales & Customer Care Trainer - Hybrid, Elevate CX in Charlton employer: NET-A-PORTER
Contact Detail:
NET-A-PORTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Care Trainer - Hybrid, Elevate CX in Charlton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and customer care. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past – it’ll make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can keep track of our progress easily.
We think you need these skills to ace Sales & Customer Care Trainer - Hybrid, Elevate CX in Charlton
Some tips for your application 🫡
Show Off Your Training Skills: Make sure to highlight your experience in creating and delivering training programmes. We want to see how you've engaged teams in the past, so share specific examples that showcase your skills!
Communicate Clearly: Since superb communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon – we want to understand your message without any confusion!
Customer-First Mindset: Demonstrate your customer-first attitude in your application. Share stories or experiences where you prioritised customer satisfaction, as this aligns perfectly with our values at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at NET-A-PORTER
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury fashion retailer thoroughly. Understand their values, products, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences in detail. Think of specific examples where you successfully delivered training solutions or improved team performance. Highlight your ability to engage learners and adapt your style to different audiences.
✨Emphasise Communication and Customer Care
Since the role requires superb communication skills and a customer-first attitude, be ready to demonstrate these qualities. Share anecdotes that illustrate how you've handled customer interactions or resolved issues, showcasing your commitment to excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the training programmes and team dynamics. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
