Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead luxury sales and provide exceptional customer care across multiple channels.
- Company: Renowned luxury retail brand with a focus on outstanding service.
- Benefits: Flexible working, performance bonuses, and comprehensive healthcare package.
- Why this job: Join a prestigious brand and make a difference in customer experiences.
- Qualifications: Experience in luxury sales and excellent communication skills.
- Other info: Opportunity to mentor and grow within a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
A leading luxury retail company is seeking a Senior Sales and Customer Care Consultant in Charlton to ensure outstanding service across various channels. This full-time role involves anticipating customer needs, assisting with inquiries and complaints, and mentoring junior team members.
The candidate should have prior luxury sales experience and strong communication skills. Flexible working is available, alongside a comprehensive benefits package including performance bonuses and healthcare.
Luxury Retail Sales & Customer Care Lead - Hybrid in Charlton employer: NET-A-PORTER
Contact Detail:
NET-A-PORTER Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Retail Sales & Customer Care Lead - Hybrid in Charlton
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to luxury sales. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for luxury retail during interviews. Share stories that highlight your experience in anticipating customer needs and providing exceptional service. This will help you stand out as a candidate who truly understands the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Luxury Retail Sales & Customer Care Lead - Hybrid in Charlton
Some tips for your application 🫡
Show Off Your Luxury Experience: Make sure to highlight your previous luxury retail experience in your application. We want to see how you've excelled in providing top-notch service and how you can bring that expertise to our team.
Communicate Clearly: Strong communication skills are key for this role, so ensure your application is clear and concise. We love a well-structured application that showcases your ability to articulate your thoughts effectively.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Luxury Retail Sales & Customer Care Lead position. We appreciate when candidates take the time to connect their skills with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Charlton!
How to prepare for a job interview at NET-A-PORTER
✨Know Your Luxury Brands
Make sure you’re well-versed in the luxury brands the company represents. Research their history, values, and product lines. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Care Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you resolved complaints or anticipated customer needs. This will demonstrate your ability to provide outstanding service, which is crucial for this position.
✨Mentorship Mindset
Since the role involves mentoring junior team members, be ready to discuss your leadership style. Share experiences where you’ve guided others, highlighting your communication skills and ability to foster a positive team environment.
✨Flexibility and Adaptability
With hybrid working on the table, be prepared to discuss how you manage your time and adapt to different working environments. Share strategies that help you stay productive whether you're in-store or working remotely.
