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- Tasks: Lead the design of innovative customer experiences and collaborate with diverse teams.
- Company: A top financial services provider focused on enhancing customer journeys.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping user-centred solutions in a dynamic environment.
- Qualifications: Experience in service design and proficiency in tools like Figma and Adobe XD.
- Other info: Join a forward-thinking team dedicated to strategic innovation.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services provider seeks a Service Design Lead to enhance end-to-end customer experiences. This role emphasizes human-centred design, strategic innovation, and collaboration across diverse teams to create effective, user-centered solutions.
The ideal candidate will have significant experience in service design, a portfolio showcasing measurable outcomes, and a strong grasp of design tools like Figma and Adobe XD. The position is primarily hybrid, combining office and remote work.
Strategic Service Design Lead - End-to-End CX & Innovation employer: Nestpensions
Contact Detail:
Nestpensions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Service Design Lead - End-to-End CX & Innovation
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your portfolio! Make sure it highlights your best work in service design and showcases those measurable outcomes. When you get the chance to chat with hiring managers, use your portfolio as a conversation starter to demonstrate your skills.
✨Tip Number 3
Prepare for interviews by practising common questions related to human-centred design and strategic innovation. We recommend doing mock interviews with friends or using online platforms to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Strategic Service Design Lead - End-to-End CX & Innovation
Some tips for your application 🫡
Showcase Your Experience: Make sure to highlight your significant experience in service design. We want to see a portfolio that showcases measurable outcomes, so don’t hold back on those impressive projects you've worked on!
Emphasise Human-Centred Design: Since this role is all about enhancing customer experiences, we recommend you emphasise your understanding of human-centred design principles. Share examples of how you've put users at the heart of your design process.
Familiarity with Design Tools: Don’t forget to mention your skills with design tools like Figma and Adobe XD. We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Nestpensions
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best work in service design. Focus on projects that demonstrate measurable outcomes and how your designs improved customer experiences. Be ready to discuss the thought process behind each project.
✨Understand Human-Centred Design
Brush up on human-centred design principles before the interview. Be prepared to explain how you’ve applied these principles in past projects and how they can enhance end-to-end customer experiences. This will show your potential employer that you truly understand the core of the role.
✨Familiarise Yourself with Design Tools
Since the job requires proficiency in tools like Figma and Adobe XD, make sure you’re comfortable discussing your experience with these platforms. If possible, bring examples of how you've used these tools to create user-centred solutions in your previous roles.
✨Emphasise Collaboration Skills
This role involves working across diverse teams, so be ready to share examples of how you’ve successfully collaborated with others in the past. Highlight any cross-functional projects where you played a key role in driving innovation and achieving strategic goals.
