Member In-life Growth & Retention Manager
Member In-life Growth & Retention Manager

Member In-life Growth & Retention Manager

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead strategies to boost member retention and growth for their financial wellbeing.
  • Company: Nest is the UK's largest workplace pension scheme, focused on responsible investment and inclusivity.
  • Benefits: Enjoy flexible working options, a generous pension scheme, and a discretionary bonus.
  • Why this job: Make a real impact on people's financial futures while working in a supportive and diverse environment.
  • Qualifications: No specific experience required; we value potential and offer comprehensive training.
  • Other info: Open to various working patterns; apply even if you don't meet all key skills.

The predicted salary is between 36000 - 60000 £ per year.

At Nest we do things differently. In-life growth and retention activities are not just about maximising profit – they are about making sure Members understand their personal requirements for their financial wellbeing and specifically their retirement and are able to make informed decisions with regard to their Nest pension and the contributions they make. The Member In-life Growth & Retention Manager role focuses on developing and implementing strategies to increase customer life-time value and retention of members. It will manage initiatives that ensure Members continue to see the value of Nest’s propositions and are motivated to stay and grow their contributions, in line with Nest’s Purpose, Values and strategy.

Reporting to the Head of In-life Growth & Retention, the role collaborates with other In-life Growth & Retention Managers (both for Members and B2B) to ensure a consistent approach, and a broad range of cross-functional teams including Insights, Proposition, Experience, Operations and Brand & Marketing, to ensure a holistic approach to Member retention and growth.

Key Responsibilities:

  • Accountable for the development and execution of strategies designed to improve Member in-life growth retention across relevant customer cohorts.
  • Responsible for development, delivery and management of in-life growth and retention activities.
  • Accountable for achieving in-life growth and retention KPIs set by the business.
  • Accountable for ensuring in-life growth and retention strategies are great fits with Nest Purpose and Values.
  • Responsible for making the customer and commercial case for activities, including securing budget and cross-functional resources required to deliver them.
  • To identify risks and opportunities with targeted Member segments and leverage across the marketing mix (products, service, price, communications etc.) to address them.

We are open to discussing working patterns and welcome all internal applicants to apply for our roles, regardless of your current working pattern or hours. We will aim to accommodate your request and match your current working arrangements. Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we’re good at spotting potential and offer a generous training budget.

Reward and Recognition

  • A discretionary bonus scheme
  • Reward and recognition scheme
  • Enhanced auto-enrolled pension – your contributions start at the default 5% while ours are higher at 8%. If you up your contributions to 6% we raise ours to 9%. If you contribute 7% or more we’ll contribute 10%.
  • Income protection scheme – is an insurance benefit that provides you with income if you cannot work due to illness or incapacity.

Everyone's personal situation is different. To make the most out of hybrid working, we’ve introduced different ways of working, which include (subject to role requirements): hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required), reduce or vary working hours, reduce or vary the days worked, work compressed hours, job share.

Directorate/Department Overview

The Nest Experience directorate is responsible for developing and evolving the propositions for our customers, for the service and experience that they enjoy and working with our delivery partners to ensure their data and assets are kept safe. This includes:

  • Definition of our customer strategies
  • Developing, maintaining and evolving our customer value propositions
  • The brand and marketing of Nest to our customers
  • The design of the service experience our customers enjoy across all channels

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, belief, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, socio-economic background, sex, sexual orientation, religion or race or any other legally protected status. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, declare that you’re applying through the scheme and meet the minimum criteria for this role, we aim to invite you to an interview. However, there may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact:

Member In-life Growth & Retention Manager employer: Nestpensions

At Nest, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. Located in the vibrant Canary Wharf, London, our hybrid working model allows for flexibility while fostering collaboration across diverse teams. With a generous training budget, competitive pension contributions, and a commitment to diversity and inclusion, we empower our employees to thrive both personally and professionally.
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Contact Detail:

Nestpensions Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Member In-life Growth & Retention Manager

✨Tip Number 1

Familiarise yourself with Nest's Purpose and Values. Understanding these will help you align your strategies and ideas with what the company stands for, making you a more attractive candidate.

✨Tip Number 2

Network with current employees or professionals in the field of member retention and growth. Engaging in conversations can provide insights into the role and the company culture, which can be beneficial during interviews.

✨Tip Number 3

Stay updated on industry trends related to customer retention and financial wellbeing. Being knowledgeable about the latest strategies and tools can set you apart as a candidate who is proactive and informed.

✨Tip Number 4

Prepare to discuss specific examples of how you've successfully improved customer retention in previous roles. Having concrete data and outcomes to share will demonstrate your capability and experience in this area.

We think you need these skills to ace Member In-life Growth & Retention Manager

Strategic Planning
Customer Relationship Management
Data Analysis and Interpretation
Project Management
Cross-Functional Collaboration
Budget Management
Communication Skills
Problem-Solving Skills
Understanding of Financial Wellbeing
Marketing Strategy Development
Performance Metrics and KPI Management
Stakeholder Engagement
Adaptability to Change
Empathy and Customer-Centric Mindset

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Member In-life Growth & Retention Manager position. Understand the key responsibilities and how your skills align with Nest's purpose and values.

Tailor Your CV: Customise your CV to highlight relevant experience in customer retention, strategy development, and cross-functional collaboration. Use specific examples that demonstrate your ability to improve customer lifetime value.

Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for financial wellbeing and member retention. Mention how you can contribute to Nest’s mission and values.

Showcase Relevant Skills: In your application, emphasise skills such as strategic thinking, data analysis, and project management. Provide examples of past successes in similar roles to illustrate your capabilities.

How to prepare for a job interview at Nestpensions

✨Understand Nest's Purpose and Values

Before your interview, make sure you thoroughly understand Nest's mission and values. This role is all about aligning strategies with these principles, so be prepared to discuss how your experience and ideas can contribute to their goals.

✨Showcase Your Strategic Thinking

Be ready to share examples of how you've developed and executed successful growth and retention strategies in the past. Highlight specific KPIs you've achieved and how they relate to member engagement and satisfaction.

✨Collaborate and Communicate

This role involves working with various cross-functional teams. Prepare to discuss your experience in collaborating with different departments and how you ensure a consistent approach to member retention and growth.

✨Identify Risks and Opportunities

Think about how you would identify risks and opportunities within targeted member segments. Be ready to discuss your approach to leveraging the marketing mix to address these challenges effectively.

Member In-life Growth & Retention Manager
Nestpensions
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  • Member In-life Growth & Retention Manager

    London
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-03-30

  • N

    Nestpensions

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