Technical Analyst in London

We're looking for a proactive and analytically minded Technical Analyst to join our Service Delivery team. This is an exciting chance to help oversee key services delivered by our third‑party suppliers, ensuring systems remain stable, risks are understood, and operational performance continues to improve.

Working across incident management, technical change, supplier oversight and service improvement, you'll investigate issues, analyse trends, support governance activities and help drive better outcomes for our members and employers. You'll collaborate with a wide range of stakeholders, translating technical information into meaningful insights and recommendations that support service excellence.

The role is ideal for someone with strong analytical skills, an interest in technology and operations, and a desire to develop their expertise within a complex environment.

• Experience of working with IT systems that support front office and back‑office operations, ideally within the Pensions or wider Financial Services industries, or another large and complex operational environment.
• A sound understanding of one or more of the following, gained through demonstrable previous experience in a business or service environment:
• Customer Operations
• IT systems performance
• IT operations
• Supplier or Customer coordination
• Technical Documentation or support for solution design activity
• Ability to help identify, investigate and follow up issues within a complex IT environment, escalating where appropriate.

Flexible and agile working: Hybrid of office (Canary Wharf, London) and home working, with an expectation to attend the office once or twice a week, or more, as required.

The Service and Solutions directorate focuses on supporting the effective running of the pension scheme and the ongoing improvement of services, systems, and customer experience. The directorate is made up of teams that work closely together across connected service, solution, assurance, and delivery activities. These teams work collaboratively to support business change, service continuity, quality assurance, and operational improvement across the organisation.

This role sits within the Service Delivery team as part of the wider Service and Solutions directorate. The team helps monitor the service provided by the Scheme Administrator to support a positive customer experience and effective day‑to‑day operations, contributing to service performance monitoring, issue follow‑up, and the identification of risks or improvement opportunities, working closely with internal colleagues and third‑party delivery partners.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio‑economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.