At a Glance
- Tasks: Lead service quality initiatives and enhance customer experiences for millions of members.
- Company: Nestpensions, a leader in pension services with a focus on quality.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a high-performing team and collaborate in a dynamic environment.
- Why this job: Make a real difference in service quality and impact customer journeys.
- Qualifications: Proven experience in quality assurance and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
Nestpensions seeks a leader to enhance service quality for millions of members. You will drive performance improvements and ensure the success of customer journeys.
Your role involves collaborating with teams to translate insights into actionable strategies.
Proven experience in quality assurance and strong analytical skills are essential for this position, as well as your ability to coach a high-performing team.
This hybrid position requires attendance at the Canary Wharf office once or twice a week.
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We think you need these skills to ace Senior Service Quality & Assurance Lead in London
Service Quality Enhancement
Performance Improvement
Customer Journey Success
Collaboration
Analytical Skills
Quality Assurance
Coaching
