Mobile App Product Owner in London

Our Mobile Product Owner is responsible for the build, run and continuous evolution of our member mobile app, with a strong focus on end‑to‑end experience quality and day‑to‑day mobile delivery. This role is ideal for someone who is currently working hands‑on with mobile apps and cares deeply about how real users experience them — from performance and usability to consistency, accessibility and polish.

Using a landlord and tenant model, the Mobile Product Owner acts as the landlord of the mobile app, while individual member product owners act as tenants. Tenants bring ideas, ambition and new services; the Mobile Product Owner ensures the platform is robust, coherent and experience‑led, so that no single feature or team undermines the overall usability, flow or integrity of the app. This is not a gatekeeping role. It is an enabling, experience‑focused role. Success is measured by how quickly teams can ship confidently on mobile, how seamless and intuitive the experience feels for members across journeys, and how well the app scales as new services and features are introduced.

The role sits within the Member Product team, reporting to the Head of Member Product, and works closely with our Service Design team and Web Product Owner to deliver a joined‑up, user‑centred experience across channels. You will have the creative freedom and accountability to shape how our mobile app feels and functions for members. This includes defining and evolving core mobile capabilities, patterns and standards that improve experience quality, support rapid delivery, and raise the bar for customer satisfaction. It means looking beyond feature delivery to obsess over the complete member journey, from first registration or enrolment through to long‑term engagement.

You will work day‑to‑day with a dedicated mobile development team through a strategic third‑party partner, alongside our internal design team, with end‑to‑end ownership of the mobile app and channel experience. This role blends practical mobile product experience with a strong appreciation for service and experience design, and an understanding of how technical decisions directly impact usability, performance and member trust. If you are experience‑driven, customer‑obsessed, and actively working in mobile, love solving real user problems and want to make a tangible impact on a live product, you will thrive here.

Minimum Criteria:

• Proven experience and track record of shaping, launching and scaling consumer mobile apps with evidence of increasing and growing user engagement and adoption.
• Experience with mobile analytics platforms to monitor and optimise app performance, reliability, and responsiveness.
• Experience working within or alongside a service and experience design function, with a solid understanding of journey‑led design and how service design thinking translates into execution.
• Proven experience managing or significantly influencing an outsourced delivery partner, including quality reviews, governance and delivery reviews.
• A background in a regulated or complex service environment e.g. pensions, insurance or financial services is desirable.

Flexible and agile working: Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements): hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required).

Nest is the UK’s largest workplace pension scheme with over £50 bn in assets under management and over 12 million customers. Our strategy has started an exciting transformation journey for Nest to continue to deliver and grow our business. As part of this transformation, the Customer Experience team has been created to own and transform our existing products and launch new products that our customers love to use and trust.

The wider Experience team includes Brand & Marketing, Propositions and the Customer Experience team who collectively have responsibility for leading the Experience for our customers. The Customer Experience team creates user‑focused experiences by combining product ownership, design thinking and business insight. We're responsible for shaping the experience across all customer groups – members, employer providers and distribution partners – through various member and B2B platforms. We prioritise delivering value through continuous feedback from customers and colleagues. Prototypes and mock‑ups help us test ideas and refine experiences, while data guides our decisions and solution design.

Product owners lead teams in our B2B and member domains, prioritising features and owning the product roadmap. Our service & experience design team focuses on end‑to‑end journeys, tone of voice and service interaction contributing to a cohesive experience. Product designers turn insights into accessible, user‑friendly interfaces. Business analysts define requirements and identify opportunities to continually improve and inform our solution design. We focus on delivering meaningful, easy‑to‑use experiences for our members, employers, and partners driven by a product‑led mindset.

Nest is an award‑winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first‑class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion: Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio‑economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.