Business Operations Manager in London

The Centre for Inclusive Money at Nest is a research and innovation centre focused on improving financial security for low- and moderate-income workers. Together our team of 30 delivers an ambitious programme of research, publications and events, sharing best practice, both nationally and abroad.

As our Business Operations Manager, you'll help ensure our team has the structure, processes and support it needs to deliver ambitious and impactful work. You'll take ownership of key operational areas including financial management, procurement and governance activities, while working closely with colleagues across the organisation to support in the delivery of their work. This is a varied role that combines analytical thinking with strong relationship-building skills. One moment you may be reviewing budgets, coordinating procurement activity or preparing management information; the next, you'll be helping colleagues navigate processes, connecting people with the right expertise, or driving improvements to the way we work.

This role is ideal for someone who enjoys bringing clarity to complexity, is comfortable taking ownership, and takes pride in helping others succeed. If you're equally interested in people, processes and numbers, this is an opportunity to make a visible contribution across a growing and purpose-driven team.

The minimum criteria for this role are:

• Experience in a business operations role
• Experience of managing and tracking budgets, financial information and expenditure across multiple projects, programmes or funding streams
• Strong organisational skills and the ability to manage multiple priorities and deadlines while maintaining accuracy and attention to detail
• Experience of developing and maintaining operational documentation, reporting, trackers and dashboards
• Excellent written and verbal communication skills, with the confidence to build relationships and work effectively with a wide range of stakeholders
• Ability to work confidently with spreadsheets and financial data
• A proactive, solutions-oriented approach, with the ability to take ownership of work and drive activities through to completion

Don’t worry if you think you don't have all the skills. At our organisation, you'll have access to a range of learning opportunities to learn, grow, and build the skills you need to be successful in your role and career.

The initial term for this contract is 12 months to ensure continuity of key responsibilities during a defined period of organisational need.

Flexible and agile working: Everyone's personal situation is different. To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

• hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
• reduce or vary working hours
• reduce or vary the days worked
• work compressed hours
• job share

Directorate/Department Overview: The Centre for Inclusive Money at Nest is a public benefit research and innovation centre. Our mission is to find what really works in supporting low- and moderate-income households to be financially secure, both today and into retirement, and to drive transformational change in the system. We build and amplify deep, rigorous insight into the lived experience of low- and moderate-income households, seeking to better understand how people actually earn, spend, save, cope with the unexpected, and invest for the future. We develop innovative solutions grounded in that understanding. We test them in the real world. We gather robust, rounded evidence about what genuinely makes a difference. And throughout, we work with the people who have the power to act – industry, employers and government – to turn that evidence into lasting change; informing decisions and catalysing the adoption of what works at scale. We work inclusively and collaboratively across boundaries and silos, because we know no single organisation can deliver this kind of change alone. We are building towards a fairer and more inclusive system of joined-up products and services that meets people where they are, supports their diverse needs and makes it easier for them to achieve good outcomes. Getting this right and improving household financial security can unlock greater individual wellbeing, social participation and economic growth.

The Centre for Inclusive Money was founded by Nest, the workplace pension provider built to give everyday workers somewhere good to save – already supporting more than 14 million people to plan for the future. Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion: Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio-economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact:

£65,000 to £70,000 (depending on experience)