Business Manager – Services and Solutions

Services and Solutions is seeking an accomplished Business Manager to build and lead a high-performing Business Management team that will drive operational excellence across SaS. This pivotal role will serve as the central coordination hub for the directorate, ensuring strategic alignment in business planning, budgeting, resource management, performance reporting and communications. You will design and implement processes and systems that enable SaS to operate efficiently, deliver insightful reporting to senior leadership and committees, and foster a culture of continuous improvement. Acting as a trusted partner to the SaS leadership team and a key liaison across Nest, you will play a critical role in shaping a strong, collaborative, and results-driven operational and delivery environment.

The minimum criteria for this role are:

• Experience of a similar role at a senior level e.g. Business Management or Chief of Staff.
• Proven track record of leading operational management across multi-disciplinary teams.
• Experience of working at a senior level within financial services, pensions or insurance.
• Experience of large scale, complex operations and delivery focused environments.
• Experience producing concise board level documentation for a senior business audience.
• Ability to interpret and apply SaS performance data to business decisions.
• Change or Project Management experience.

Don’t worry if you think you don’t have all the key skills, it might be worth taking the few minutes to apply as we’re good at spotting potential and offer a generous training budget.

Flexible and agile working: Everyone's personal situation is different. To make the most out of hybrid working, we’ve introduced different ways of working, which include (subject to role requirements): Hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required).

Directorate/Department Overview: Services and Solutions (SaS) is a newly formed directorate that brings together technology, data, change and operations into one area. It delivers enterprise-wide services to Nest across data, change and technology, along with our IT service provider which manages desktop, application and hosting services. SaS also delivers member services, through our outsource partner TCS, managing the supplier relationship, monitoring performance and driving continuous improvement to provide a reliable cost-effective member service.

Organisational Overview: Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business.

Diversity, Equity and Inclusion: Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio economic background. We also recognise the importance of diversity of thought and other forms of neurocognitive variation. Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme. We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications. If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: careers@nestcorporation.org.uk.