At a Glance
- Tasks: Support coffee operations and ensure machines run smoothly across customer locations.
- Company: Join Nestlé, a leader in Out of Home beverage solutions with iconic brands.
- Benefits: Enjoy a competitive salary, generous holiday, and personal development opportunities.
- Other info: Embrace diversity in an inclusive environment with excellent career growth potential.
- Why this job: Be part of a dynamic team that drives growth and delivers quality coffee experiences.
- Qualifications: Strong organisational skills and ability to build relationships are key.
The predicted salary is between 31000 - 31000 £ per year.
Position Summary
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm.
Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of brands including ‘We Proudly Serve’ STARBUCKS, NESCAFÉ and SEATTLES BEST COFFEE.
The team’s aim is to inspire fast‑paced, profitable growth with business partners through the delivery of branded beverage solutions, executed brilliantly.
Location and Compensation
Field Based – West Midlands (ideal base Birmingham Area).
Salary £31,000 dependent upon experience + business needs car.
Potential discretionary annual bonus. 12 flexible days on top of 25 days annual holiday entitlement pro‑rata.
Benefits
- Potential discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 days annual holiday entitlement pro‑rata
- 2 paid volunteering days
- A focus on personal development and growth
Responsibilities
- Ensure NP D2C machines are up and running with minimal downtime.
- Ensure all customer locations receive accurate and compliant stock counts, review variances, identify trends and ensure timely escalation and corrective action.
- Deliver Nestlé Professional brand standards across all D2C sites; act on audit findings, customer feedback and execution gaps.
- Verify and coach correct cleaning routines at customer level; monitor repeat non‑compliance and intervene where required.
Support uptime through basic troubleshooting and effective escalation.
- Ensure all field activity is reported accurately and on time through Project MORE systems, using data to identify performance trends and improvement opportunities.
- Liaise with other internal and external stakeholders that support or impact performance delivery.
Qualifications & Experience
- Strong organisational skills, highly motivated with a positive attitude.
- Ability to build and maintain strong internal and external relationships.
- Experience contributing to cross‑functional teams and managing senior stakeholders.
- Ability to deal with ambiguity and work autonomously as well as part of a team.
- Experience delivering consistent performance through others.
- Excellent presentation skills with the ability to influence and persuade.
- Problem‑solving and planning skills; able to work under pressure to manage a fluctuating workload.
- Have a full UK driving licence and be willing to travel to key customer locations in the West Midlands.
- Eligibility and Diversity Statement
At Nestlé, our values are rooted in respect and we believe in embracing diversity and fostering an inclusive environment.
We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community.
We proudly sign the Business in the Community Race at Work Charter and are committed to Disability Confidence, recognising us as a Times Top 50 Employer for gender equality for three consecutive years.
What You Need To Know
Advert closing date: 29/07/2026. We will be considering candidates as they apply and may close early if sufficient applicants are received. Please apply promptly.
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Direct To Consumer Coffee Operations Support - West Midlands in Walsall employer: Nestlé
Nestlé in the UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With flexible hybrid working arrangements, employees enjoy a healthy work-life balance while having access to extensive growth opportunities in the rapidly evolving field of digital commerce. Joining Nestlé means being part of a forward-thinking team that values data-driven decision-making and empowers its members to make a meaningful impact on the business.
StudySmarter Expert Advice🤫
We think this is how you could land Direct To Consumer Coffee Operations Support - West Midlands in Walsall
✨Join Food Science Communities
Get involved in food science forums and communities, both online and offline. Platforms like LinkedIn Groups or Reddit can be goldmines for job leads and valuable insights. Plus, you’ll connect with other food enthusiasts who might even point you towards openings at companies like Nestlé.
✨Attend Industry Conferences and Workshops
Check out exhibitions and workshops in the food science sector. Events like the International Congress on Food Technology are not just knowledge hubs, but also great networking opportunities. You never know who you might bump into – perhaps a hiring manager from Nestlé!
✨Show Off Your Passion for Food Tech
Start a blog or social media channel showcasing innovative food science projects or trends. This not only showcases your expertise but also raises your visibility in the field. When you apply for a role at companies like Nestlé, they’ll see you’re proactive and truly passionate about food technology.
✨Leverage University Career Services
If you're fresh out of uni, make use of your career services! They often have exclusive job boards and connections with companies looking for graduates. Don't forget to mention your interest in roles like those at Nestlé, and they might have insider tips or referrals just for you!
We think you need these skills to ace Direct To Consumer Coffee Operations Support - West Midlands in Walsall
Some tips for your application 🫡
Showcase Your Relevant Projects:When applying for a role in food science and technology at Nestlé, make sure to highlight any relevant projects or research you've worked on. Whether it’s a dissertation, a lab experiment, or a product development idea, detail these experiences to demonstrate your hands-on skills in the field—employers love to see practical applications of your knowledge!
Highlight Technical Skills:In the food science and technology industry, technical skills are key. Be sure to list any specific skills you have related to food safety, quality control, or food processing technologies on your CV. Also, mention any software or analytical tools you’re proficient in, as this shows you're ready to hit the ground running at Nestlé.
Tailor Your Cover Letter:As this is a full-time position, your cover letter should convey not just why you want the job, but also how you fit into the company's vision. Talk about your passion for food science and how your background uniquely positions you to contribute to Nestlé. Make it personal and compelling!
Include Certifications:If you have any certifications related to food science, safety, or technology, be sure to mention them. These can really set you apart from other candidates! List them prominently on your CV and discuss how they relate to the role at Nestlé. It shows you're committed to your professional development.
How to prepare for a job interview at Nestlé
✨Know Your Lab Tech!
Given that you’re diving into food science and technology, brush up on the specific technologies and lab equipment mentioned in the job description. Familiarising yourself with tools like gas chromatography or texture analyzers will show that you’re serious about the technical side of things.
✨Show Off Your Project Experience
Prepare to discuss any relevant projects or research you've undertaken in food science. Whether it’s developing a new recipe, conducting taste tests, or analysing nutritional content, having tangible examples can really show off your expertise and passion for the field.
✨Emphasise Your Soft Skills
Don't underestimate the importance of teamwork and communication in food science roles. Be ready to highlight instances where you’ve effectively collaborated with others or communicated complex scientific ideas clearly. This can make a huge difference in landing that full-time gig!
✨Stay Up-to-Date with Industry Trends
Make sure you’re clued up about the latest trends in food science and technology — think sustainability, food safety, and innovative processing techniques. Discussing these topics during your interview can demonstrate your enthusiasm for the field and how you can contribute to Nestlé’s mission.
