At a Glance
- Tasks: Support coffee operations by ensuring machines run smoothly and stock is managed accurately.
- Company: Join Nestlé, a leader in the coffee industry with a focus on innovation and growth.
- Benefits: Enjoy a competitive salary, generous holidays, and personal development opportunities.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in the coffee world while enjoying flexibility and growth.
- Qualifications: Strong communication skills and experience in sales support or operations are essential.
The predicted salary is between 31000 - 31000 £ per year.
Business Area: Nestlé Professional D2C Coffee Operations Support
Location: Field Based - North East of England: ideal base Newcastle Area
Salary: c.£31,000 dependent upon experience + business needs car
Some Of Our Other Fantastic Benefits:
- Potential, discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- 2 paid volunteering days
- A focus on personal development and growth
Although this is a full‑time, permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs; don’t let this stop you from applying.
Position Summary:
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast‑paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team to contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations. You will be responsible for ensuring accurate stock management, consistent brand standards, high machine uptime and compliance with cleaning and operational routines, to maximise customer satisfaction and commercial performance across the Nestlé Professional coffee portfolio.
Your impact:
- Ensure NP D2C machines are up and running with minimal downtime.
- Ensure all customer locations receive accurate and compliant stock counts.
- Review variances, identify trends and ensure timely escalation and corrective action.
- Deliver Nestlé Professional brand standards across all D2C site; act on audit findings, customer feedback and execution gaps.
- Verify and coach correct cleaning routines at customer level; monitor repeat non‑compliance and intervene where required.
- Support uptime through basic troubleshooting and effective escalation.
- Ensure all field activity is reported accurately and on time through Project MORE systems; use data to identify performance trends and improvement opportunities.
- Liaise with any other internal and external stakeholders that support or impact performance delivery.
Your ingredients for success:
- Excellent interpersonal and communication skills and previous experience in a sales support or operations role.
- Results‑orientated with a proven track record for consistently exceeding business objectives.
- Strong organisational skills, highly motivated with a positive attitude.
- The ability to build and maintain strong internal and external relationships.
- Experience contributing to cross‑functional teams and managing senior stakeholders.
- The ability to deal with ambiguity and to work autonomously as well as part of a team.
- Experience of delivering consistent performance through others.
- Excellent presentation skills with the ability to influence and persuade.
- Problem‑solving and planning skills and able to work under pressure to manage a fluctuating workload.
What You Need To Know:
- Advert posting date: 22/05/2026
- Advert closing date: 05/06/2026
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We take pride in championing inclusion and diversity.
We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
To find out more about Nestlé’s commitment to diversity and inclusion: Nestlé's Commitment to a Diverse and Inclusive Workplace.
To find out more about your recruitment journey with Nestlé: Recruitment Journey | Nestlé UK & Ireland.
Direct To Consumer Coffee Operations Support - North East of England in Sunderland employer: Nestlé
Nestlé Professional is an exceptional employer, offering a dynamic work environment in the North East of England, particularly for those passionate about coffee operations. With a strong focus on personal development, generous benefits including flexible working options, and a commitment to diversity and inclusion, employees are empowered to thrive both personally and professionally. Join us to be part of a team that drives growth and innovation in the out-of-home beverage market while enjoying a supportive culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Direct To Consumer Coffee Operations Support - North East of England in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry or those already working at Nestlé. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Nestlé’s coffee brands and their market strategies. Show us you’re passionate about coffee and ready to contribute to our growth!
✨Tip Number 3
Practice your communication skills. You’ll need to impress us with your ability to build relationships and influence others. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us you’re genuinely interested in the role. Plus, it keeps you on our radar!
We think you need these skills to ace Direct To Consumer Coffee Operations Support - North East of England in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the D2C Coffee Operations Support role. Highlight relevant experience in sales support or operations, and don’t forget to showcase those excellent interpersonal skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about coffee operations and how your skills align with our goals at Nestlé. Keep it engaging and personal – we want to get to know you!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your results-oriented mindset. Use numbers and examples to show how you’ve exceeded business objectives in the past – we love a good success story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Nestlé!
How to prepare for a job interview at Nestlé
✨Know Your Coffee
Familiarise yourself with Nestlé's coffee brands, especially 'We Proudly Serve' STARBUCKS and NESCAFÉ. Understanding their unique selling points and how they fit into the out-of-home market will show your genuine interest and help you stand out.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly in sales support or operations. Highlight your ability to troubleshoot and escalate issues effectively, as this is crucial for ensuring machine uptime and customer satisfaction.
✨Showcase Your Interpersonal Skills
Since this role involves liaising with various stakeholders, be ready to discuss how you've built and maintained relationships in past positions. Use specific examples to illustrate your communication style and how it has led to successful outcomes.
✨Be Results-Oriented
Come prepared with metrics or achievements from your previous roles that demonstrate your results-driven approach. Whether it's exceeding sales targets or improving operational efficiency, quantifiable successes will resonate well with the interviewers.
