At a Glance
- Tasks: Manage cross-border deliveries and engage with key stakeholders to ensure service performance.
- Company: Join Nestlé, a global leader in the food and beverage industry.
- Benefits: Competitive salary, company-wide benefits, and opportunities for professional growth.
- Other info: Embrace diversity and inclusion in a dynamic team environment.
- Why this job: Make a real impact in Nestlé’s first European Transport Hub and drive process improvements.
- Qualifications: Fluent in English, experience in logistics, and strong mentoring skills required.
The predicted salary is between 42000 - 60000 £ per year.
This is a fantastic opportunity to join a developing team within a global business as a Senior Service Specialist. Your role will involve managing cross‑border deliveries and engaging key Nestlé stakeholders and our pool of carriers, with attention to detail around compliance, cost, and driving service performance by proactively identifying and resolving potential issues. Our head office in York has been chosen to become the base of Nestlé’s first European Transport Hub. The T‑Hub is responsible for planning and executing Nestlé’s transportation within Europe with a view to simplifying and standardising our European transportation processes. We manage the transport of inter‑market flows between Nestlé’s European factories and distribution centres, as well as inbound raw and packaging materials from our major suppliers where opportunity arises.
Your Impact
You will perform a variety of roles that range from ensuring lead times reflect lane expectations with customs to finding solutions to unplanned delays, dealing with the unexpected but ultimately ensuring that all European market queries are dealt with and every load arrives, and if it doesn’t—why not. All this whilst supporting the KPI balance of cost and service and driving long‑term process improvements for the team. As a Senior Service Specialist, you will manage escalations within the team and support the training of fellow team members.
Responsibilities
- Monitor customs requirements per lane and ensure they are up to date and available to carriers
- Proactively influence internal and external stakeholders, building both reactive and proactive relationships to deliver a quality service
- Serve as point of contact for any service‑related incidents and escalations
- Complete coaching, training and audits amongst peers
- Lead process improvement initiatives
- Prepare and present slide decks for review within the transport department and external partners
Qualifications
- Essential – Be fluent in English (speaking and writing)
- Exposure to the logistics and transportation industry; evidence of prior roles
- Proven track record in service‑related roles serving a wide community
- Understanding of how to manage conflicting business demands – cost vs. service
- Proven track record in mentoring/coaching other team members
- Relevant computer systems skills – minimum intermediate, data analysis competency level intermediate minimum
If you’re ready to take ownership, influence key European flows, and make a visible impact in Nestlé’s first European Transport Hub, we’d love to hear from you. At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity; our people make up a number of colleague networks who represent different experiences and communities and hold us accountable in creating a sense of belonging for all. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.
£50,556 per year – estimated Salary: Circa £35,000 basic salary, dependent on experience plus company‑wide benefits.
Senior Transport and Planning Service Specialist employer: Nestlé
Nestlé offers an exceptional work environment in York, where you can be part of a pioneering team at the first European Transport Hub. With a strong focus on employee growth, inclusivity, and diversity, we provide comprehensive training and development opportunities, ensuring that every team member can thrive. Our commitment to a balanced approach between cost and service, alongside a supportive culture, makes Nestlé an outstanding employer for those looking to make a meaningful impact in the logistics and transportation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Transport and Planning Service Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Nestlé or in the logistics field on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Nestlé’s values and how they align with your own. Be ready to share examples of how you've tackled service-related challenges in the past—this will show you're the right fit for their team.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and keep an eye on new openings. The more you engage with the company, the better your chances of landing that dream role.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position!
We think you need these skills to ace Senior Transport and Planning Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Transport and Planning Service Specialist role. Highlight your experience in logistics and transportation, and don’t forget to showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Nestlé. Mention specific examples of how you've managed cross-border deliveries or resolved service-related incidents in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to handle unexpected challenges. Share examples of how you've proactively identified issues and implemented solutions, especially in a logistics context.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Nestlé
✨Know Your Stuff
Make sure you brush up on your knowledge of logistics and transportation. Understand the key processes involved in cross-border deliveries and be ready to discuss how you’ve handled similar situations in the past. This will show that you’re not just familiar with the industry, but that you can also bring valuable insights to the team.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively identified and resolved issues in previous roles. Think about specific instances where you managed conflicting demands between cost and service. This will demonstrate your ability to think on your feet and handle unexpected challenges, which is crucial for this role.
✨Engage with Stakeholders
Since the role involves engaging with key stakeholders, practice how you would build relationships both internally and externally. Be ready to discuss strategies you’ve used to influence others and deliver quality service. This will highlight your communication skills and your ability to work collaboratively.
✨Prepare for Process Improvement Discussions
Familiarise yourself with process improvement initiatives you’ve led or been a part of. Be prepared to discuss how you can contribute to long-term improvements at Nestlé’s Transport Hub. Presenting your ideas clearly will show that you’re proactive and committed to enhancing service performance.
