At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Nespresso, a B Corp certified company committed to sustainability.
- Benefits: Enjoy a competitive salary, bonus, complimentary coffee, and generous leave.
- Other info: Embrace diversity in a collaborative environment with great career growth opportunities.
- Why this job: Be part of a brand that makes coffee a force for good while developing your leadership skills.
- Qualifications: Previous retail supervisory experience and a passion for customer service are essential.
The predicted salary is between 35065 - 35065 £ per year.
Business Area: Nespresso Retail
Location: Stratford
Salary: £35,065 per annum
Employment Type: Full-time
Benefits:
- Up to a 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of capsules
- 25 days annual leave
- Pension scheme
We are looking for a proactive and commercially driven Retail Supervisor to join our Stratford boutique. This is a full-time (40 hours / 5 days a week) permanent position. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Key Responsibilities:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Qualifications & Skills:
- Previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
We will consider candidates as they apply and will close the advertisement early if we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential. We strongly encourage applications from individuals of all backgrounds, including those with disabilities, parents, carers, and members of the LGBT+ community. Let us know if we can provide accommodations to ensure your full participation in the application process.
Retail Supervisor - Stratford employer: Nestlé
Nespresso is an exceptional employer, offering a vibrant work culture in Stratford that prioritises sustainability and employee well-being. With benefits such as a competitive salary, annual bonus, and generous leave, alongside opportunities for personal growth through coaching and training, Nespresso fosters a collaborative environment where every team member can thrive. Join us in making coffee a force for good while enjoying the perks of working with a B Corp certified company dedicated to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - Stratford
✨Tip Number 1
Get to know the company! Research Nespresso's values and sustainability efforts. When you show genuine interest in their mission, it’ll set you apart during interviews.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle complaints or train a team member. Being ready with examples will help you shine in those crucial moments.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Retail Supervisor - Stratford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Retail Supervisor role. Highlight any supervisory experience and customer service achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about retail and how you can contribute to our boutique's success. Don’t forget to mention your enthusiasm for coaching and mentoring!
Showcase Your Customer Service Skills:We want to see your track record of delivering exceptional customer service. Include specific examples in your application that demonstrate how you've gone above and beyond for customers in the past.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application as soon as possible, so don’t wait too long!
How to prepare for a job interview at Nestlé
✨Know Your Nespresso
Before the interview, make sure you’re well-versed in Nespresso’s products and sustainability initiatives. Familiarise yourself with their coffee ranges and the company’s commitment to reducing waste. This knowledge will show your genuine interest in the brand and its values.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experience where you've successfully coached team members or resolved conflicts. Highlighting these skills will help you stand out as a proactive candidate.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Think of specific instances where you went above and beyond for a customer. This will illustrate your understanding of the importance of customer experience in retail, especially in a luxury environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the boutique. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
