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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Nespresso, a leader in quality coffee innovation since 2001 in the UK.
- Benefits: Enjoy flexible working options, first-class training, and a free Nespresso machine with capsules.
- Why this job: Be part of a stylish brand that values creativity and offers a premium customer experience.
- Qualifications: Previous retail supervisory experience and a passion for coaching and customer service are essential.
- Other info: Diversity and inclusion are core values; all identities are encouraged to apply.
The predicted salary is between 25000 - 35000 £ per year.
Position Snapshot
Nespresso
Retail Supervisor – Battersea Pop Up Boutique
£31,250 annually / £14.97 per hour
3 month FTC
Although this is a full time, 3 month fixed term contract opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
We’re looking for a proactive and commercially driven Retail Supervisor to join our Battersea Pop Up Boutique. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.
A day in the life of a Retail Supervisor….
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Completing shop floor observations and providing feedback to the team in line with management support.
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Utilising customer experience and everyday coaching across the team.
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Delivering a high standard of customer service.
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Facilitating team training sessions.
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Taking accountability for managing and resolving escalated complaints.
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Monitoring and leading on internal control processes.
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Leading on ad hoc audits.
What will make you successful?
Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service oriented sales, promoting our unique brand experience.
We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:
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Previous supervisory shop floor experience in the retail sector.
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A proven track record of delivering exceptional customer service.
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A strong understanding of the retail and competitive environment in which the Nespresso business operates.
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Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
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Maintain and support a positive and collaborative team culture.
In return, as part of Nestlé SA , we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a free Nespresso machine and allowance of capsules.
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
To find out more about Nespresso please visit:
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
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Retail Supervisor - Battersea Pop Up Boutique employer: Nestlé
Contact Detail:
Nestlé Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor - Battersea Pop Up Boutique
✨Tip Number 1
Familiarise yourself with Nespresso's brand values and product offerings. Understanding their commitment to quality and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples from your previous retail supervisory experience that showcase your ability to lead a team and deliver exceptional customer service. Highlight specific situations where you resolved complaints or improved team performance.
✨Tip Number 3
Research the competitive landscape of the coffee retail market. Being knowledgeable about competitors and trends can demonstrate your proactive nature and understanding of the industry during your conversations with us.
✨Tip Number 4
Show enthusiasm for coaching and mentoring by preparing ideas on how you would train and motivate your team. This will reflect your passion for developing others and maintaining a positive team culture, which is crucial for this role.
We think you need these skills to ace Retail Supervisor - Battersea Pop Up Boutique
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in retail. Emphasise your ability to deliver exceptional customer service and any previous roles where you coached or trained team members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and customer service. Mention specific examples of how you've successfully led a team or improved customer experiences in past roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as strong communication, interpersonal skills, and a proven track record in retail. Use keywords from the job listing to make your application stand out.
Show Enthusiasm for the Brand: Demonstrate your knowledge of Nespresso and its values in your application. Express your excitement about the opportunity to contribute to a premium customer experience and how you can embody the brand's ethos.
How to prepare for a job interview at Nestlé
✨Showcase Your Customer Service Skills
As a Retail Supervisor, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to resolve complaints effectively and ensure a premium experience.
✨Demonstrate Leadership Experience
Be ready to discuss your supervisory experience. Share specific instances where you coached or mentored team members, and how you fostered a positive team culture. This will show your potential employer that you can lead and inspire others.
✨Understand the Brand and Market
Research Nespresso and its position in the coffee market. Familiarise yourself with their products and values. Being knowledgeable about the brand will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Prepare for Situational Questions
Expect situational interview questions that assess your problem-solving skills. Think of scenarios where you had to handle escalated complaints or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
