Retail Manager - Covent Garden

Position Snapshot

Position Type : Full-Time

Location : Covent Garden, London (Flagship Store)

Brand : Nespresso UK & Ireland

Reports To : Business Boutique Manager (BBM)

Salary : Attractive Salary plus potential bonus, pension and excellent benefits including Nespresso Coffee Machine and monthly capsule allowance.

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you

About the Role

We’re looking for a passionate and experienced Retail Manager to oversee the sales and operations of our newly opened Nespresso boutique in Covent Garden – our flagship location in London.

In this high-profile role, you’ll report directly to the Business Boutique Manager (BBM) , who leads the overarching strategic vision of the boutique. You will be responsible for translating this vision into day-to-day excellence on the boutique floor. This position blends commercial leadership, operational management and inspiring the team on the shop floor.

Key Responsibilities

• Taking ownership of the overall commercial success of the boutique.

• Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated.

• Execute commercial strategies in line with BBM direction to drive boutique performance and meet KPIs.

• Ensure the boutique meets the standards of a flagship location, preparing for regular senior leadership visits and showcasing best-in-class performance across all touchpoints.

• Lead and inspire your team to be the best they can be! Leading by example on the shop floor.

• Partner with the BBM to collaborate with internal and external stakeholders, ensuring alignment across brand, marketing, operations, and local community initiatives.

What We’re Looking For

• Proven experience in retail leadership, used to managing at pace, with a focus on service.

• Confidence working in a highly visible, flagship environment, with experience of senior stakeholder engagement.

• You’ll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.

• Strong commercial acumen, and previous experience making key decisions and action planning to drive results.

• A proactive and strategic mindset, capable of balancing brand standards with a dynamic customer-facing role.

• Previous line manager experience and knowledge of HR best practice.

Why Join Us?

At Nespresso, every cup begins with you. Whether it’s helping a customer discover their new favourite blend or leading a team to exceed expectations, you’ll be part of something special. Your team will represent the full spectrum of the Nespresso experience — offering expert knowledge and luxury service with confidence and warmth.

Our Story

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we’d like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.

At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good ( . Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment – going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification – it’s a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability

What we’ll offer you

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, 25 days holiday plus statutory holidays, pension scheme and a real focus on personal development and growth.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

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