At a Glance
- Tasks: Support D2C coffee operations, ensuring machines run smoothly and stock counts are accurate.
- Company: Join Nestlé, a leader in out-of-home beverage solutions with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and personal development opportunities.
- Other info: Embrace a diverse and inclusive workplace that values your unique contributions.
- Why this job: Make an impact in the coffee industry while working with iconic brands like Starbucks and Nescafé.
- Qualifications: Strong communication skills and experience in sales support or operations are essential.
The predicted salary is between 31000 - 31000 £ per year.
D2C Coffee Operations Support Location: Field based – South West of England, ideal base Bristol / Reading Area
Salary: Approx £31,000 dependent upon experience plus business needs car
Benefits:
- Potential discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- 2 paid volunteering days
- Focus on personal development and growth
Position Summary:
Channel Sales & Coffee Operations (CS&CO) is part of Nestlé Professional Business to Business food service arm, specialising in out‑of‑home beverage solutions. CS&CO offers a renowned portfolio of brands including WE Proudly Serve STARBUCKS, NESCAFÉ, and SEATTLES BEST COFFEE. The team aims to drive fast‑paced, profitable growth with partners through delivery of branded beverage solutions. We are looking for a talented D2C Coffee Operations Support to join our team and contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations.
Responsibilities:
- Ensure NP D2C machines are up and running with minimal downtime
- Ensure all customer locations receive accurate and compliant stock counts, review variances, identify trends and ensure timely escalation and corrective action
- Deliver Nestlé Professional brand standards across all D2C sites; act on audit findings, customer feedback and execution gaps
- Verify and coach correct cleaning routines at customer level, monitor repeat non‑compliance and intervene where required; support uptime through basic troubleshooting and effective escalation
- Ensure all field activity is reported accurately and on time through Project MORE systems; use data to identify performance trends and improvement opportunities
- Liaise with internal and external stakeholders that support or impact performance delivery
Qualifications:
- Excellent interpersonal and communication skills and previous experience in a sales support or operations role
- Results‑oriented with proven track record for consistently exceeding business objectives
- Strong organisational skills, highly motivated with a positive attitude
- Ability to build and maintain strong internal and external relationships
- Experience contributing to cross‑functional teams and managing senior stakeholders
- Ability to deal with ambiguity and work autonomously as well as part of a team
- Experience delivering consistent performance through others
- Excellent presentation skills with the ability to influence and persuade
- Problem‑solving and planning skills; able to work under pressure managing a fluctuating workload
Although this is a full‑time, permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs; don’t let this stop you from applying.
Inclusive Employment:
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
Direct To Consumer Coffee Operations Support - South West of England in Reading employer: Nestlé
Nestlé is an exceptional employer, offering a dynamic work culture that prioritises personal development and inclusivity. With generous benefits including a competitive salary, flexible working options, and a strong focus on employee growth, you will thrive in a supportive environment while contributing to renowned brands like STARBUCKS and NESCAFÉ. Join us in the South West of England and be part of a team that values diversity and champions innovative thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Direct To Consumer Coffee Operations Support - South West of England in Reading
✨Tip Number 1
Get to know the company inside out! Research Nestlé Professional and their D2C operations. Understanding their values and products will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Coffee Operations Support. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle challenges related to stock counts or customer feedback. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to the growth of D2C coffee solutions.
We think you need these skills to ace Direct To Consumer Coffee Operations Support - South West of England in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the D2C Coffee Operations Support role. Highlight any relevant experience in sales support or operations, and don’t forget to showcase your excellent interpersonal skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about coffee operations and how you can contribute to our team. Be sure to mention any specific achievements that demonstrate your results-oriented mindset.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment like ours!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Nestlé
✨Know Your Coffee
Familiarise yourself with the brands and products you'll be supporting, like STARBUCKS and NESCAFÉ. Understanding their unique selling points and how they fit into the D2C market will show your passion and knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in operations or sales support. Highlight your ability to troubleshoot issues and implement effective solutions, as this is crucial for ensuring minimal downtime in coffee machines.
✨Demonstrate Strong Communication
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Be ready to discuss how you've built relationships in past positions and how you can influence and persuade others effectively.
✨Emphasise Flexibility and Teamwork
Be open about your approach to flexibility and working autonomously. Share experiences where you've successfully collaborated with cross-functional teams, showcasing your adaptability and commitment to achieving results together.
