At a Glance
- Tasks: Support coffee operations and ensure top-notch service at D2C locations.
- Company: Join Nestlé Professional, a leader in Out of Home beverage solutions.
- Benefits: Enjoy a competitive salary, generous holidays, and a focus on personal growth.
- Other info: Inclusive workplace encouraging diverse applicants to thrive.
- Why this job: Be part of a dynamic team delivering iconic brands like STARBUCKS and NESCAFÉ.
- Qualifications: Strong communication skills and experience in sales support or operations required.
The predicted salary is between 31000 - 31000 £ per year.
D2C Coffee Operations Support Location: Field Based - North East of England (ideal base Newcastle Area)
Salary: c.£31,000 dependent upon experience + business needs car
Potential discretionary annual bonus
12 flexible days on top of 25 days annual holiday entitlement pro rata
A focus on personal development and growth
Generous pension scheme
2 paid volunteering days
Position Summary
Channel Sales & Coffee Operations (CS&CO) is part of Nestlé Professional, specialising in Out of Home beverage solutions. CS&CO offers a portfolio of well‑known brands including STARBUCKS, NESCAFÉ, and SEATTLE’S BEST COFFEE. The team drives growth and delivers branded beverage solutions to partners, enhancing customer experience and commercial performance. We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team to deliver excellent in‑store execution across D2C customer locations.
Key Responsibilities
- Ensure NP D2C machines are operational with minimal downtime.
- Accurately manage stock counts; review variances, identify trends, and take timely corrective action.
- Deliver Nestlé Professional brand standards across all D2C sites; act on audit findings, customer feedback and execution gaps.
- Verify and coach correct cleaning routines at customer level; monitor non‑compliance and intervene where required.
- Provide basic troubleshooting and escalation support.
- Report all field activity accurately and on time through Project MORE systems; use data to identify performance trends and improvement opportunities.
- Liaise with internal and external stakeholders that support or impact performance delivery.
Qualifications and Success Factors
- Excellent interpersonal and communication skills and previous experience in a sales support or operations role.
- Results‑oriented with a proven track record of exceeding business objectives.
- Strong organisational skills and a positive attitude.
- Ability to build and maintain strong internal and external relationships.
- Experience contributing to cross‑functional teams and managing senior stakeholders.
- Capacity to deal with ambiguity and work autonomously as well as part of a team.
- Experience delivering consistent performance through others.
- Excellent presentation skills with the ability to influence and persuade.
- Problem‑solving and planning skills to manage a fluctuating workload.
We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. We are committed to fostering an inclusive environment that allows everyone to reach their full potential.
Direct To Consumer Coffee Operations Support - North East of England in Newcastle upon Tyne employer: Nestlé
Nestlé Professional is an exceptional employer, offering a dynamic work culture that prioritises personal development and employee growth. With competitive benefits including a generous pension scheme, flexible holiday entitlement, and opportunities for community engagement through paid volunteering days, employees are empowered to thrive both professionally and personally in the vibrant North East of England.
StudySmarter Expert Advice🤫
We think this is how you could land Direct To Consumer Coffee Operations Support - North East of England in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the coffee industry or those already working at Nestlé. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Nestlé's D2C operations and be ready to discuss how your skills can help improve their coffee solutions. Show them you’re passionate about the brand!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family, focusing on common questions related to operations support. This will boost your confidence and help you articulate your experience better.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Direct To Consumer Coffee Operations Support - North East of England in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the D2C Coffee Operations Support role. Highlight any relevant sales support or operations experience, and don’t forget to showcase your interpersonal skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the coffee industry and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture!
How to prepare for a job interview at Nestlé
✨Know Your Coffee
Familiarise yourself with the brands you'll be working with, like STARBUCKS and NESCAFÉ. Understanding their products and values will help you connect better during the interview and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Since this position involves troubleshooting and managing stock counts, demonstrating your ability to think on your feet will impress the interviewers.
✨Highlight Your Communication Skills
This role requires liaising with various stakeholders, so be ready to discuss how you've effectively communicated in past experiences. Use specific examples to illustrate your interpersonal skills and how they contributed to successful outcomes.
✨Demonstrate Your Organisational Skills
Since the job involves managing multiple tasks and ensuring minimal downtime for machines, share how you prioritise and organise your workload. Discuss any tools or methods you use to stay on top of your responsibilities.
