At a Glance
- Tasks: Support D2C coffee operations, ensuring machines run smoothly and stock counts are accurate.
- Company: Join Nestlé, a leader in the out-of-home beverage market with renowned brands.
- Benefits: Enjoy a competitive salary, flexible holidays, generous pension, and personal development opportunities.
- Other info: Flexible working options available; we value diversity and inclusion.
- Why this job: Make a real impact in a dynamic environment while working with iconic coffee brands.
- Qualifications: Strong communication skills and experience in sales support or operations required.
The predicted salary is between 31000 - 31000 £ per year.
D2C Coffee Operations Support Location: Field Based – North West of England (ideal base Manchester Area)
Salary: c.£31,000 dependent upon experience + business needs car
Benefits:
- Potential, discretionary annual bonus
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- Generous pension scheme
- 2 paid volunteering days
- A focus on personal development and growth
Position Summary:
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team to contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations.
Your impact:
Your key responsibilities will include:
- Ensure NP D2C machines are up and running with minimal downtime.
- Ensure all customer locations receive accurate and compliant stock counts.
- Review variances, identify trends and ensure timely escalation and corrective action.
- Deliver Nestlé Professional brand standards across all D2C site; Act on audit findings, customer feedback and execution gaps.
- Verify and coach correct cleaning routines at customer level; monitor repeat non‑compliance and intervene where required.
- Support uptime through basic troubleshooting and effective escalation.
- Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities.
- Liaise with any other internal and external stakeholders that support or impact on performance delivery.
Your ingredients for success:
To be successful in this role, you’ll have excellent interpersonal and communication skills and have previous experience in a sales support or operations role. You’ll be results-orientated and have a proven track record for consistently exceeding business objectives. You’ll also have:
- Strong organisational skills, be highly motivated with a positive attitude.
- The ability to build and maintain strong internal and external relationships.
- Experience contributing to cross‑functional teams and managing senior stakeholders.
- The ability to deal with ambiguity and to work autonomously as well as part of a team.
- Experience of delivering consistent performance through others.
- Excellent presentation skills with the ability to influence and persuade.
- Problem‑solving and planning skills and able to work under pressure to manage a fluctuating workload.
Flexible Working:
This is a full time‑permanent opportunity, but we are open to discussing individual flexible working needs. Please let us know your flexibility requirements.
Equal Opportunities:
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers, and members of the LGBT+ community. We provide accommodations as necessary. We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years.
Direct To Consumer Coffee Operations Support - North West of England in Manchester employer: Nestlé
Nestlé is an exceptional employer, offering a dynamic work environment in the North West of England, particularly for those based in the Manchester area. With a strong focus on personal development, generous benefits including flexible holidays and a robust pension scheme, employees are encouraged to thrive both personally and professionally. The inclusive culture and commitment to diversity ensure that every team member feels valued and empowered to contribute to the exciting growth of our renowned coffee brands.
StudySmarter Expert Advice🤫
We think this is how you could land Direct To Consumer Coffee Operations Support - North West of England in Manchester
✨Tip Number 1
Get to know the company inside out! Research Nestlé and their D2C Coffee Operations. Understand their values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for situational questions! Think about how you’ve handled challenges in previous roles, especially in sales support or operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Direct To Consumer Coffee Operations Support - North West of England in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the D2C Coffee Operations Support role. Highlight any relevant sales support or operations experience, and don’t forget to showcase your strong organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about coffee operations and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Show Off Your Communication Skills:Since this role requires excellent interpersonal skills, make sure your application demonstrates your ability to communicate effectively. Whether it’s through your CV or cover letter, let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Nestlé
✨Know Your Coffee
Familiarise yourself with the brands you'll be working with, like Starbucks and Nescafé. Understand their values and how they operate in the out-of-home market. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in sales support or operations. Highlight your ability to troubleshoot and escalate issues effectively, as this is crucial for ensuring minimal downtime in D2C machines.
✨Demonstrate Strong Communication
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Be ready to discuss how you've built relationships in past positions and how you can maintain strong internal and external connections.
✨Be Results-Oriented
Prepare to discuss specific instances where you've exceeded business objectives. Use metrics or outcomes to illustrate your success, as this aligns perfectly with the company's focus on profitable growth and performance delivery.
