At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Nespresso, a B Corp certified company committed to sustainability and excellence.
- Benefits: Enjoy a competitive salary, bonus potential, free coffee, and generous annual leave.
- Other info: Embrace diversity in a supportive environment with great career growth opportunities.
- Why this job: Be part of a brand that makes coffee a force for good while developing your leadership skills.
- Qualifications: Previous retail supervisory experience and a passion for customer service are essential.
The predicted salary is between 35065 - 35065 £ per year.
Business Area: Nespresso Retail
Location: Stratford
Salary: £35,065 per annum
Employment Type: Full-time
Benefits:
- Up to a 10% annual bonus
- Complimentary Nespresso machine and monthly allowance of capsules
- 25 days annual leave
- Pension scheme
We are looking for a proactive and commercially driven Retail Supervisor to join our Stratford boutique. This is a full-time (40 hours / 5 days a week) permanent position. We are a B Corp certified company and committed to Reducing, Reusing and Recycling: making coffee a force for good.
Ultimately, you will be responsible for attaining the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.
Key Responsibilities:
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Qualifications & Skills:
- To be successful in this role you will already have previous supervisory shop floor experience in the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- The ability to maintain and support a positive and collaborative team culture.
We will consider candidates as they apply and will close the advertisement early if we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential. We strongly encourage applications from individuals of all backgrounds, including those with disabilities, parents, carers, and members of the LGBT+ community. Let us know if we can provide accommodations to ensure your full participation in the application process.
Retail Supervisor - Stratford in London employer: Nestlé
At Nespresso, we pride ourselves on being an excellent employer, offering a vibrant work culture in our Stratford boutique where teamwork and customer excellence are at the forefront. With benefits such as a competitive salary, annual bonus, complimentary coffee products, and a commitment to sustainability as a B Corp certified company, we provide ample opportunities for personal and professional growth while fostering an inclusive environment that values diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - Stratford in London
✨Tip Number 1
Get to know the company! Research Nespresso's values and mission, especially their commitment to sustainability. This will help you connect your own experiences to what they stand for during interviews.
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you’ve gone above and beyond for a customer. We want you to showcase your skills in delivering exceptional service, as that’s key for this role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process. They might share what qualities Nespresso values most in their supervisors.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Nespresso team in Stratford!
We think you need these skills to ace Retail Supervisor - Stratford in London
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see how your previous experiences have shaped your love for customer service and team leadership.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Retail Supervisor role. Highlight relevant skills and experiences that align with our boutique's needs, especially in delivering exceptional customer service.
Be Specific About Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to meet sales targets and enhance customer experiences. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Nestlé
✨Know Your Nespresso
Familiarise yourself with Nespresso's products and values. Understand their commitment to sustainability and how they make coffee a force for good. This knowledge will show your genuine interest in the brand and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in coaching and mentoring, as well as how you've handled escalated complaints. This will demonstrate your ability to manage and inspire a team effectively.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Share specific instances where you've gone above and beyond for customers, as this aligns perfectly with the role's focus on premium customer experience.
✨Emphasise Team Culture
Talk about how you foster a positive and collaborative team environment. Discuss any strategies you've used to maintain morale and encourage teamwork, as this is crucial for the Retail Supervisor position at Nespresso.
