Product Manager - Commerce Platforms in London

About Tails.com

Tails.com is a dog‐food subscription company that creates truly tailored food for each dog we serve. By asking first‐hand questions about a dog, we generate a unique recipe that delivers the exact nutrition and taste the dog loves, delivered straight to their door each month. Having pioneered a new category in pet food, we are scaling fast with the backing of Purina, one of the world's largest pet‐food companies. You'll join a team of talented people and a handful of smart‐ish dogs, all working towards the same goals.

Product Management Team

At Tails.com, our product managers work directly with cross‐functional squads that include engineers, designers, delivery managers, researchers, data analysts and more. We balance customer mindset with commercial focus, delivering outcomes and constantly adapting.

The Role

This Senior Product Manager role focuses on building and evolving the core Commerce Platforms that underpin our customer experience and commercial operations. You own a platform domain, working closely with experts to deliver robust, scalable capabilities such as order generation, while aligning technical work to clear business and customer outcomes.

Responsibilities

• Own the Commerce Platforms product vision and roadmap, aligning it with customer experience and business priorities.
• Partner with squads to deliver resilient, high‐impact capabilities that support core customer journeys and commercial outcomes.
• Work with squad leads and engineers to rebuild and evolve critical systems (e.g., order generation) for robustness, scalability and operational efficiency.
• Define clear customer and business outcomes by linking backend services to the experiences they enable.
• Apply discovery practices and agile ways of working to deliver value early, learn quickly, and iterate continuously.
• Balance short‐term delivery needs with long‐term platform health, making trade‐offs explicit and well‐communicated.
• Maintain a high‐quality product backlog with clear context, priorities and acceptance criteria.
• Communicate how your platform domain aligns with the broader strategy, informing stakeholders of progress and impact through storytelling and collaboration.

Key Skills

• Proven track record leading cross‐functional squads on complex, transformation initiatives in backend, API, and systems domains.
• Strong ability to translate technical concepts into clear outcomes, priorities and roadmaps aligned with strategy.
• Deep understanding of how technical capabilities drive customer value and business outcomes.
• Systems‐thinking mindset to navigate complexity and inter‐dependencies.
• Exceptional communicator who brings clarity and builds alignment across stakeholders.
• Excellent communication skills, creating clarity across technical and non‐technical audiences.
• Experience shaping and managing product backlogs with technical context and strong agile practices.
• Collaborative approach to partnering with engineering managers, architects and senior leaders for informed trade‐offs and risk management.

Nice to Have

• Experience in start‐up or scale‐up environments.
• Experience in platform modernisation or transformation programmes.
• Exposure to subscription‐based services involving physical product delivery.
• Knowledge of the pet, nutrition or wellness categories.
• Hands‐on experience with advanced personalisation, machine learning and AI‐driven solutions.

Benefits

• Competitive salary, reviewed annually.
• Annual bonus based on company performance.
• Flexible core hours for work‐life balance.
• Hybrid role to suit your needs.
• 25 days holiday (excluding bank holidays), increasing to a max of 27 days.
• 9‐10 day working week to enhance wellbeing without pay or leave reduction.
• Optional 5 days unpaid leave and 1 paid volunteer day each year.
• Work from abroad 2 weeks every 6 months if you need a change of scenery.
• Health insurance paid by Tails.com.
• Extended maternity, paternity, shared parental and adoption pay (6 months at 70% pay).
• Flexible paid care leave for dependants, close people and pets.
• In‐house L&D team with year‐round courses.
• 50% discount on all Tails.com products.
• Discounted gym membership.

Next Steps

If this sounds like it matches your experience and what you'd love to do, we'd love to hear from you! Please apply even if you're not sure you fit every criterion.

Our Commitment

We're proud to be an active equal‐opportunity employer, conducting a structured recruitment process for all candidates and actively promoting our roles to under‐represented communities. During the interview process you'll meet a range of our team with varying levels of responsibility and experience. If you require any reasonable adjustments, please let us know.