At a Glance
- Tasks: Support D2C coffee operations, ensuring brand standards and performance delivery.
- Company: Join a leading global brand committed to personal growth and inclusivity.
- Benefits: Competitive salary, flexible holidays, generous pension, and paid volunteering days.
- Other info: Opportunity to work autonomously and as part of a collaborative team.
- Why this job: Make an impact in a dynamic role while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in sales support or operations.
The predicted salary is between 31000 - 31000 £ per year.
D2C Coffee Operations Support
Location: Field Based - North East of England (ideal base Newcastle Area)
Salary: c.£31,000 dependent upon experience + business needs car
Potential discretionary annual bonus
12 flexible days on top of 25 days annual holiday entitlement pro rata
A focus on personal development and growth
Generous pension scheme
2 paid volunteering days
Position Summary
- Channel Sales review variances, identify trends, and take timely corrective action.
- Deliver Nestlé Professional brand standards across all D2C sites; act on audit findings, customer feedback and execution gaps.
- Verify and coach correct cleaning routines at customer level; monitor non‑compliance and intervene where required.
- Provide basic troubleshooting and escalation support.
- Report all field activity accurately and on time through Project MORE systems; use data to identify performance trends and improvement opportunities.
- Liaise with internal and external stakeholders that support or impact performance delivery.
Qualifications and Success Factors
- Excellent interpersonal and communication skills and previous experience in a sales support or operations role.
- Results‑oriented with a proven track record of exceeding business objectives.
- Strong organisational skills and a positive attitude.
- Ability to build and maintain strong internal and external relationships.
- Experience contributing to cross‑functional teams and managing senior stakeholders.
- Capacity to deal with ambiguity and work autonomously as well as part of a team.
- Experience delivering consistent performance through others.
- Excellent presentation skills with the ability to influence and persuade.
- Problem‑solving and planning skills to manage a fluctuating workload.
EEO Statement
We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. We are committed to fostering an inclusive environment that allows everyone to reach their full potential.
Field-Based D2C Coffee Ops Support – NE England employer: Nestlé
As a leading employer in the coffee operations sector, we offer a dynamic work environment that prioritises personal development and growth, alongside a competitive salary and generous benefits package. Our commitment to inclusivity and community engagement is reflected in our paid volunteering days and flexible holiday entitlement, making us an excellent choice for those seeking meaningful and rewarding employment in the North East of England.
StudySmarter Expert Advice🤫
We think this is how you could land Field-Based D2C Coffee Ops Support – NE England
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to D2C operations. Think about how you can demonstrate your problem-solving skills and ability to work autonomously while still being a team player.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of getting noticed!
We think you need these skills to ace Field-Based D2C Coffee Ops Support – NE England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your previous roles in sales support or operations, and don’t forget to showcase your interpersonal skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Field-Based D2C Coffee Ops Support role. Share specific examples of how you've exceeded business objectives in the past.
Show Off Your Organisational Skills:We love candidates who can juggle multiple tasks! In your application, mention any experience you have with managing fluctuating workloads and how you’ve successfully delivered consistent performance through others.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we want to make sure you get all the info about our inclusive environment and benefits!
How to prepare for a job interview at Nestlé
✨Know Your Coffee Operations
Make sure you brush up on your knowledge of D2C coffee operations. Understand the key processes, standards, and challenges in the industry. This will help you speak confidently about how you can contribute to maintaining brand standards and improving performance.
✨Showcase Your Interpersonal Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your excellent communication skills. Share examples from your past experiences where you've successfully built relationships or resolved conflicts, as this will highlight your ability to work autonomously and as part of a team.
✨Be Data-Driven
Familiarise yourself with data analysis and reporting, especially in relation to sales support. Be ready to discuss how you've used data to identify trends and make informed decisions in previous roles. This will show that you can effectively report field activity and drive improvements.
✨Prepare for Problem-Solving Scenarios
Expect to face some situational questions that assess your problem-solving skills. Think of specific examples where you've had to troubleshoot issues or manage a fluctuating workload. This will demonstrate your capacity to handle ambiguity and deliver consistent performance through others.
