At a Glance
- Tasks: Support D2C coffee operations by ensuring machines run smoothly and stock is managed accurately.
- Company: Join Nestlé Professional, a leader in out-of-home beverage solutions with renowned brands.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and personal development focus.
- Other info: Embrace diversity and inclusion in a company recognised for gender equality and community commitment.
- Why this job: Make a real impact in the coffee industry while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and experience in sales support or operations are essential.
The predicted salary is between 49354 - 50000 £ per year.
D2C Coffee Operations Support Location: Field Based - East Anglia & Milton Keynes: ideal base Northampton
Salary £31,000 dependent upon experience + business needs car Potential, discretionary annual bonus 12 flexible days on top of 25 days annual holiday entitlement pro rata A focus on personal development and growth Generous pension scheme 2 paid volunteering days
Business Area: Nestlé Professional
Although this is a full time permanent opportunity Position Summary Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé.
The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Coffee Operations Support to join our team to contribute to Coffee Solutions growth by delivering excellent in‑store execution across D2C customer locations. You will be responsible for ensuring accurate stock management, consistent brand standards, high machine uptime and compliance with cleaning and operational routines, to maximise customer satisfaction and commercial performance across the Nestlé Professional coffee portfolio.
Your impact
- Ensure NP D2C machines are up and running with minimal downtime
- Ensure all customer locations receive accurate and compliant stock counts. Review variances, identify trends and ensure timely escalation and corrective action
- Deliver Nestlé Professional brand standards across all D2C site; Act on audit findings, customer feedback and execution gaps
- Verify and coach correct cleaning routines at customer level; monitor repeat non‑compliance and intervene where required.
- Support uptime through basic troubleshooting and effective escalation
- Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities
- Liaise with any other internal and external stakeholders that support or impact on performance delivery
Your ingredients for success
- Excellent interpersonal and communication skills and previous experience in a sales support or operations role.
- Results-orientated and a proven track record for consistently exceeding business objectives.
- Strong organisational skills, highly motivated with a positive attitude.
- The ability to build and maintain strong internal and external relationships.
- Experience contributing to cross-functional teams and managing senior stakeholders.
- The ability to deal with ambiguity and to work autonomously as well as part of a team.
- Experience of delivering consistent performance through others.
- Excellent presentation skills with the ability to influence and persuade.
- Problem-solving and planning skills and able to work under pressure to manage a fluctuating workload.
- Have a full, UK driving license and be willing to travel to key customer locations in East Anglia & Milton Keynes.
What You Need To Know
Advert posting date: 27/07/2026 Advert closing date: 10/08/2026 We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland
Direct To Consumer Partner Support - East Anglia & Milton Keynes employer: Nestlé
Nestlé is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the New Business Development team. Employees benefit from comprehensive growth opportunities, competitive compensation, and the chance to make a significant impact in the Out-Of-Home sector, all while being part of a globally recognised brand committed to sustainability and excellence.
