At a Glance
- Tasks: Support D2C operations, manage customer data, and ensure smooth service delivery.
- Company: Join Nestlé, a leader in the food service industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible working, generous holidays, and personal development opportunities.
- Other info: Embrace diversity and inclusion in a supportive work environment.
- Why this job: Be part of a dynamic team driving growth in the exciting out-of-home beverage market.
- Qualifications: Experience in sales support or operations, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 27000 - 30000 £ per year.
Business Area: Nestlé Professional Direct To Consumer (D2C) Operations Assistant
Location: Gatwick – Hybrid working (2 – 3 days per week in our Gatwick office)
Salary: £27k - £30k dependent upon experience
Some of our other fantastic benefits:
- Potential, discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 days annual holiday entitlement pro rata
- 2 paid volunteering days
- A focus on personal development and growth
Although this is a full time-permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs, don’t let this stop you from applying.
Position Summary: Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Operations Assistant to join our team to contribute to Coffee Solutions growth by supporting the D2C business model with our Business Partners. You will oversee and analyse the growth of new and existing business, supporting setup and monitoring our automated system to minimise disruptions for our customers.
Your impact: Your key responsibilities will include:
- Supporting the setup for all new D2C Business Partners and Locations, including updating existing business partners data and details on record
- Maintaining and updating Customer Data inside Dynamic 365.
- Monitoring data flowing through from all external partner providers into Dynamic 365 & SAP.
- Liaising with any other internal and external stakeholders that support or impact on performance delivery
- Supporting operational support on stock holdings at each location.
- Dealing with customers and Account Manager queries and taking necessary action to rectify performance and discrepancies.
- Ensuring NP D2C machines are up and running with minimal downtime
- Supporting with the Weekly and Monthly reporting of cup throughout.
- Providing Internal stakeholders overview of actual vs. target & profitability of customer.
- Liaising with Technical Service Team, Internal Coffee trainers & external customers along with NP Sales team to ensure exceptional service
- Engage with regional contacts/customers/third parties as required to support brand and/or commercial objectives
Your ingredients for success: To be successful in this role, you’ll have excellent interpersonal and communication skills (both orally and written) with a close attention to detail. You’ll be results-orientated and have a proven track record for consistently exceeding business objectives.
You’ll also have:
Essential skills:
- Previous experience in a sales support or operations role
- Good problem solving (routine nature) and analytical skills
- Ability to prioritise and respect deadlines
- Excellent knowledge of Excel, Word, Outlook and Microsoft packages
- Problem-solving & planning skills and able to work under pressure to manage a fluctuating workload
- Ability to build and maintain strong internal and external relationships
- Ability to deal with ambiguity and to work alone as well as part of a team
Desirable skills:
- Previous Sales support experience within the FMCG sector
- Be able to demonstrate a solid understanding of commercial situations
What you need to know:
Advert posting date: 17/09/2026
Advert closing date: 01/10/2026
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland
Direct To Consumer (D2C) Operations Assistant employer: Nestlé
Nestlé is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the New Business Development team. Employees benefit from comprehensive growth opportunities, competitive compensation, and the chance to make a significant impact in the Out-Of-Home sector, all while being part of a globally recognised brand committed to sustainability and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Direct To Consumer (D2C) Operations Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nestlé. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nestlé before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Direct To Consumer (D2C) Operations Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nestlé:Your cover letter is your chance to shine! Tell us why you want to work at Nestlé specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nestlé!
How to prepare for a job interview at Nestlé
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
