At a Glance
- Tasks: Lead digital transformation initiatives and drive eCommerce growth for Nestlé on Amazon.
- Company: Join Nestlé, a global leader in food and beverage with a focus on innovation.
- Benefits: Attractive salary, bonus potential, flexible working, and generous holiday entitlement.
- Other info: Embrace diversity and inclusion while enjoying excellent career development opportunities.
- Why this job: Shape the future of digital commerce and make a real impact in a dynamic environment.
- Qualifications: Experience in eCommerce and a passion for digital marketing are essential.
The predicted salary is between 60000 - 75000 £ per year.
Attractive Salary
Potential, discretionary annual bonus
12 flexible days on top of 25 day holiday entitlement pro rata
A focus on personal development and growth
Location: Flexible across either our York or Gatwick offices (Hybrid working – approx. 2-3 flexible days a week in one of our fantastic offices)
Some Of Our Other Fantastic Benefits:
- Car Allowance
- Generous pension scheme
- 2 paid volunteering days
Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don’t let this stop you from applying.
Position Summary:
What can you expect from a career in the Nestlé Sales Team? Every day and Everywhere, we are building a Sales community of unique people, that thrive together, make a positive difference and deliver market leading results. We have a fantastic opportunity for an Amazon Customer Transformation Manager to join our UK Sales team. This is a high-impact role within the Amazon Acceleration team, accountable for accelerating Nestlé's digital commerce capabilities and embedding the strategic changes required to deliver our UK&I and ZEUR 2030 ambition for Amazon, one of Nestlé's most important global partnerships.
Working cross-functionally with category, marketing, media, customer experience, supply chain, finance and Zone teams, you will connect stakeholders to deliver strategic priorities, scale innovation and embed best practices across the business. You will help ensure Nestlé remains at the forefront of digital commerce by identifying new opportunities, driving adoption of emerging Amazon capabilities and creating sustainable competitive advantage.
Your impact:
Working as part of our Sales team, you will be responsible for leading the development, governance and execution of the UK Amazon Acceleration Roadmap, ensuring Amazon growth initiatives are prioritised, resourced, measured and delivered at pace. You will also identify, evaluate and scale emerging Amazon capabilities, platforms and business models, partnering with ZEUR, GAAT and global stakeholders to pilot innovations and accelerate adoption of future growth opportunities including new shopper experiences, fulfilment capabilities and commercial propositions.
Other key responsibilities include:
- Lead the development and delivery of Nestlé UK's Amazon Content Excellence strategy, partnering closely with CX, Brand, Category, Marcomms and Zone teams to establish best-in-class digital shelf standards, elevate PDP execution, A+ content and Brand Store experiences, and embed governance frameworks that drive consistent, scalable excellence across all categories.
- Own the transformation of brand discoverability across Amazon, creating connected cross-functional plans that improve SEO, search visibility, product findability and shopper engagement, whilst optimising content, ratings, reviews and conversion drivers to maximise traffic, conversion and share of search across priority categories.
- Act as the catalyst for Amazon content innovation, connecting UK teams with Zone, Global and GAAT expertise to pilot emerging capabilities, establish AI-enabled content and discoverability standards, and scale new tools, technologies and best practices that enhance shopper experiences and position Nestlé for future Amazon search and commerce ecosystems.
- Lead the development and delivery of Nestlé UK's Amazon Retail Media strategy, partnering to create full-funnel media roadmaps, establish investment governance frameworks and optimise media spend to maximise category growth, shopper acquisition and commercial return.
- Own the transformation of traffic generation and audience acquisition across Amazon, developing integrated approaches to DSP, Sponsored Ads, organic search and audience targeting that increase brand visibility, drive qualified traffic and accelerate conversion across priority categories and growth platforms.
- Establish Nestlé UK as a leader in Amazon data-driven decision making by developing Amazon Marketing Cloud capabilities, translating advanced audience and performance insights into actionable growth plans.
- Lead the Amazon Availability and Supply Chain Excellence agenda, partnering closely with Customer Facing Supply Chain, Demand Planning, Operations and ZEUR Amazon Supply Chain teams to improve product availability, contribute to the successful adoption of One Way Order to Cash in the UK.
- Act as the central orchestrator of Amazon transformation activity, connecting UK teams with ZEUR, external partners and industry best practice, driving accountability and leveraging competitive intelligence, innovation opportunities and strategic recommendations to accelerate growth and execution excellence.
Your ingredients for success:
To be successful, you will have strong commercial (Sales, CDT, Marketing) experience in eCommerce. Previous experience working with AMAZON is essential. This role offers senior exposure and the chance to shape the future of digital commerce at Nestlé. What’s key is your real passion for all things eCommerce and digital and the ability to work in an environment that can be, at times, ambiguous.
You will bring a combination of:
- Strategic thinking
- Commercial acumen
- Strong influencing capability
- Track record of leading business transformation, change programmes and cross-functional initiatives.
We’re looking for energy, curiosity and confidence. You’ll challenge constructively, influence through insight and inspire others to think differently about digital. You’ll also bring:
- Broad eBusiness knowledge important, including Digital Marketing
- Experience in cross market leadership preferred
- Embody "agility" as key way of winning in role
- Bias towards action with a "fail fast" mentality
What You Need To Know:
Advert posting date: 28/07/2026
Advert closing date: 11/08/2026
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland
Customer Transformation Manager employer: Nestlé
Nestlé in the UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With flexible hybrid working arrangements, employees enjoy a healthy work-life balance while having access to extensive growth opportunities in the rapidly evolving field of digital commerce. Joining Nestlé means being part of a forward-thinking team that values data-driven decision-making and empowers its members to make a meaningful impact on the business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Transformation Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nestlé. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nestlé before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Transformation Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nestlé:Your cover letter is your chance to shine! Tell us why you want to work at Nestlé specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nestlé!
How to prepare for a job interview at Nestlé
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
