At a Glance
- Tasks: Manage end-to-end order fulfilment and ensure timely delivery for customers.
- Company: Join Sincereal UK, a dynamic player in the cereal private label market.
- Benefits: Enjoy a competitive salary, potential bonuses, and a pension scheme.
- Other info: Flexible working conditions in a vibrant food manufacturing setting.
- Why this job: Be the vital link between teams and enhance customer experiences in a fast-paced environment.
- Qualifications: Proactive communicator with strong analytical skills and supply chain experience.
The predicted salary is between 33000 - 37000 £ per year.
We’re looking for a proactive and solutions-focused Customer Supply Chain Specialist to take ownership of end-to-end order fulfilment, working closely with customers, internal teams, and 3PL partners. You’ll play a key role in ensuring orders are delivered on time and in full, acting as the vital link between Commercial and Supply Chain functions. With a strong focus on performance, you’ll manage service metrics, resolve issues quickly, and keep stakeholders informed every step of the way—driving efficiency, improving service, and delivering a great customer experience.
Acting as the key link between Commercial/Customer teams and Supply Chain & Logistics, you will translate customer requirements into clear execution priorities across planning, warehousing, and transport operations. You will take ownership of day-to-day customer service performance, including OTIF, case fill, and order accuracy, while proactively managing any exceptions such as shortages, allocation challenges, booking issues, and transport delays. You will ensure clear, timely communication with all stakeholders, coordinating order management and dispatch readiness, and supporting customer-specific requirements such as lead times, order windows, booking compliance, and labelling or pallet specifications. Maintaining accurate customer and order master data will also be key to ensuring smooth system execution.
Role Purpose: To deliver a reliable and high-quality customer service experience by managing end-to-end order fulfilment, coordinating execution across planning, warehouse, and 3PL transport operations, and proactively resolving supply chain and logistics challenges in line with safety, quality, and efficiency standards.
Responsibilities will include:
- Manage customer orders end-to-end, ensuring accurate processing, confirmation, and delivery within agreed timelines.
- Act as the main supply chain contact, coordinating between Commercial teams, internal operations, and 3PL partners.
- Monitor service performance (OTIF and case fill), proactively identifying risks and protecting customer delivery outcomes.
- Resolve order and delivery issues including shortages, transport delays, booking challenges, and service failures.
- Coordinate planning, warehouse, and 3PL activities to ensure products are available, picked, shipped, and delivered as required.
- Drive service improvement by managing performance issues, maintaining accurate data, supporting customer queries, and ensuring compliance with service, quality, and governance standards.
You will be a confident and proactive individual who can communicate effectively with a wide range of stakeholders, influencing decisions and managing challenging conversations with professionalism. You will bring a strong analytical mindset, with the ability to quickly identify issues and implement practical, continuous improvement solutions. Highly organised and detail-oriented, you thrive in a fast-paced environment, remain calm under pressure, and consistently deliver a customer-focused approach.
Strong understanding of end-to-end order fulfilment and customer service performance (OTIF, case fill). Experience working in a fast-paced supply chain environment (FMCG, manufacturing, or distribution). Proven ability to manage 3PL transport operations, including bookings, issue resolution, and performance tracking.
This role operates in a food manufacturing environment with regular time on the factory floor and exposure to noise, dust (grain), moving machinery, temperature variation, and manual handling activities. Flexibility is required to support shift teams, critical incidents, shutdowns, trials, and business needs.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Sincereal sponsorship.
We work together as one team. Everyone is welcome here, and we treat each other with fairness, respect, and equality.
Customer Supply Chain Specialist employer: Nestlé
Nestlé in the UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With flexible hybrid working arrangements, employees enjoy a healthy work-life balance while having access to extensive growth opportunities in the rapidly evolving field of digital commerce. Joining Nestlé means being part of a forward-thinking team that values data-driven decision-making and empowers its members to make a meaningful impact on the business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Chain Specialist
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Nestlé, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Customer Supply Chain Specialist.
We think you need these skills to ace Customer Supply Chain Specialist
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Nestlé. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Nestlé and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Nestlé
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Nestlé.
✨Research Specific Challenges Faced by Nestlé
Look into any unique supply chain challenges Nestlé might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
