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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer solutions and drive service quality.
- Company: Join Nestlé, a global leader in food and beverage, committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, bonus potential, flexible working, and generous holiday entitlements.
- Why this job: Be part of a passionate team that values creativity and personal growth while making an impact.
- Qualifications: Experience managing teams and driving change is essential; strong relationship-building skills are a must.
- Other info: Nestlé champions diversity; all backgrounds are encouraged to apply.
The predicted salary is between 29000 - 38000 £ per year.
Position Snapshot
- Business Area: Nestlé UK & Ireland
- Location: York
- Salary: £34,650 depending on experience + potential bonus + generous pension scheme + 12 flexible days on top of 25-day holiday entitlement + 2 paid volunteering days + other fantastic benefits!
Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.
At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you. We would be open to discussing part time working arrangements for this role.
Position Summary
We have a great opportunity for an individual to join the Customer Solutions Team based in York as a Customer Solutions Team Lead. This team is different to many others and offers multi category and multi-channel experience within one passionate team.
A day in the life of a Customer Solutions Team Lead:
- To support and manage a team to effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities and achieve total service quality.
- You will be expected to act as the Senior member of the Customer Solutions Team.
- You will be afforded a high degree of responsibility and therefore an overriding desire to not only achieve KPIs but to exceed them will be critical for success.
- You will be the first point of contact for your direct reports in the team, providing both coaching and support.
What Will Make You Successful
As the successful candidate, you will have direct line management experience of at least 7-10 direct reports. Ideally, you will join us with experience in change management and projects to support ongoing work in this area in the team. You will have the ability to plan and meet deadlines and be able to achieve results and make an impact whilst building strong relationships with key stakeholders.
Other competencies include but are not limited to:
- Complete and resolve all demand capture failures within defined service level agreement.
- Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements.
- Ability to work autonomously.
- Courage to challenge and ability to influence without authority.
- Ability to plan and prioritise work effectively.
- Attention to detail.
- Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPIs.
What you need to know
What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.
Job advert closing date: 04/07/2025. We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know.
We take pride in championing inclusion and diversity, our people make up several Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring.
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.
Customer Solutions Team Leader (9-12 months FTC) employer: Nestlé
Contact Detail:
Nestlé Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Team Leader (9-12 months FTC)
✨Tip Number 1
Familiarise yourself with Nestlé's values and culture. Understanding their commitment to diversity and inclusion will help you align your responses during interviews, showcasing how you can contribute to their team dynamics.
✨Tip Number 2
Highlight your experience in managing teams and driving performance. Be prepared to discuss specific examples of how you've successfully led teams to exceed KPIs, as this is a key requirement for the role.
✨Tip Number 3
Demonstrate your change management skills. Prepare to share instances where you've implemented changes that improved processes or team efficiency, as this will resonate well with the responsibilities of the Customer Solutions Team Leader.
✨Tip Number 4
Network with current or former employees of Nestlé if possible. Gaining insights into their experiences can provide you with valuable information to tailor your approach and show your genuine interest in the company.
We think you need these skills to ace Customer Solutions Team Leader (9-12 months FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your direct line management experience and any relevant change management projects. Use specific examples that demonstrate your ability to meet and exceed KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities of the Customer Solutions Team Leader position, particularly in driving service quality and managing relationships.
Showcase Your Leadership Skills: Emphasise your leadership style and how you support and coach your team. Provide examples of how you've successfully managed teams and improved processes in previous roles.
Highlight Your Problem-Solving Abilities: Discuss specific instances where you've resolved demand capture failures or improved exception management processes. This will demonstrate your attention to detail and ability to drive continuous improvement.
How to prepare for a job interview at Nestlé
✨Showcase Your Leadership Skills
As a Customer Solutions Team Leader, you'll be managing a team. Be prepared to discuss your direct line management experience and how you've successfully led teams in the past. Share specific examples of how you've motivated your team to exceed KPIs.
✨Demonstrate Change Management Experience
The role requires experience in change management. Be ready to talk about any projects you've led that involved significant changes. Highlight your ability to adapt and guide others through transitions, showcasing your problem-solving skills.
✨Emphasise Relationship Building
Building strong relationships with stakeholders is crucial. Prepare to discuss how you've effectively managed relationships in previous roles. Use examples that illustrate your communication skills and ability to influence without authority.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Think of scenarios where you had to plan, prioritise, and achieve results under pressure. Practising these responses will help you articulate your thought process clearly during the interview.
