Veterinary Technical Manager in Crawley

Location: Gatwick (Hybrid 2 days in the office)

Salary: Up to £45,000 depending on experience.

Benefits:

• Potential, discretionary annual bonus
• Generous pension scheme – up to 12% contribution from Nestlé
• 12 flexible days on top of 25-day holiday entitlement
• 2 paid volunteering days
• A focus on personal development and growth with access to many respected Nestlé courses

Role Summary:

We are recruiting a highly motivated and experienced Veterinary Technical Manager to join our team at Purina. In this role, you will be responsible for being the go‑to Purina technical expert for delivery of nutritional technical support to all the Purina specialist business, primarily, but not limited to supporting the Veterinary Nutrition Partner (VNP) team, the breeder team and the CES customer support team, as well as the wider Purina business when required. Product portfolios mainly comprise the Pro Plan® suite of products, to include Veterinary Diets and the life stage products but may also include some of the wider Purina portfolio products. This is a permanent opportunity which will report into the Veterinary Scientific Affairs Manager.

Impact:

In this role, you will drive endorsement, recommendation and usage of Purina products by the veterinary community in the UK and Ireland. Through comprehensive technical support internally to the specialist sales, marketing and customer support functions, the Purina grocery business where required, and externally providing support to vet professionals in practice, the Veterinary Technical Manager drives awareness of Purina and confidence in its products and nutritional expertise.

Key Responsibilities:

• Supporting the business in achieving its goals and targets for sales of Purina products.
• Preparation of technical materials and tools, including maintaining the Veterinary Product Guide, product comparisons, detail aids, in‑practice tools, Q&As, training presentations for internal and external use.
• Management and reporting of the Purina Technical Helpline, in partnership with the Veterinary Nurse Manager to practice nutritional queries; monitoring and responding to enquiries (Mon‑Fri), maintaining records, and providing monthly KPI reports.
• Assessment of call type and trends to give insight into vet professional technical concerns and mindset and developing strategies and materials to respond, giving Purina a competitive advantage; assistance with sensitive issues and liaison with other functions.
• Technical support for practices, including visit support for VNP presentations, deeper technical discussions; may involve some travel and evening work.
• Creation of technical articles for communications to drive awareness and advocacy for Purina within the veterinary community, including writing articles for vet press publications and editorial copy for Purina vet newsletters.
• Attendance and support at key events in the veterinary calendar, both internal and external, such as shows, congresses, symposia.
• Technical support for Purina charity partners such as Street Vet, Cats Protection, Canine Partners as well as commercial partners and customers.
• Assist the Scientific Affairs Manager with projects as required, including KOL and vet school support; delivery of external training such as the Young Vets programme; planning and delivery of Purina events.

Ingredients for Success:

To be successful in this role you will be passionate about nutrition and qualified as a Registered Veterinary Surgeon (MRCVS). You will be motivated to be part of a team, build strong relationships within the team and the external stakeholders, be open to continuous improvement, and strive for excellence.

Qualifications:

• Proficient in PowerPoint and Excel and comfortable using other Microsoft Office programs – IT literate.
• Understanding and experience of clinical challenges within practice and case management; strong technical interest and fulfilment of RCVS mandated CPD requirements.
• Previous experience in delivering training or lecturing, confidence in delivery of training.
• Thorough and accurate in preparation of materials.
• Expertise in nutrition with a passion for sharing knowledge.
• Ability to coach and develop others in nutrition and related clinical topics.

Inclusion:

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery. At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.